Infrastructure Engineer

Acora - IT, Cyber & AI; Wes-Kaap; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a forward-thinking company as an L2 Infrastructure Engineer, where you will provide essential technical support and infrastructure management for a prestigious client. This role offers the opportunity to work with a diverse range of enterprise IT systems, ensuring high availability and security. You will be part of a dynamic team dedicated to delivering exceptional IT services, while continuously improving processes and technologies. If you thrive in a fast-paced environment and are passionate about making a difference through technology, this is the perfect opportunity for you.

Benefits

Private Medical

Pension

25 Days Annual Leave

Gym Membership

Cycle to Work Scheme

Employee Assistance Programme

Qualifications

• Proven experience in IT support and infrastructure management.
• Strong troubleshooting and communication skills are essential.

Responsibilities

• Provide L2 support for hardware and software issues across various platforms.
• Manage Windows Server and Linux environments for optimal performance.

Skills

IT Support

Infrastructure Management

Problem-Solving

Windows Server

Linux

Networking

Cloud Solutions

Security Platforms

Communication Skills

Customer Service Skills

Education

Relevant IT Certifications

Tools

ServiceNow

Veeam Backup

Azure DevOps

GitHub

GitLab

Visual Studio

SQL Server

Job description

Job Title: Infrastructure Engineer L2

Contract Type: Permanent Full-Time

Salary: Negotiable dependent on experience

Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme

Office Location/Working Policy: Office based

Working Hours: Will vary dependent on shift rotation

What to wear: Smart casual

The Role

We are seeking a highly skilled and adaptable L2 Infrastructure Engineer to join our team, providing technical support and infrastructure management for a prestigious London-based client. This role involves troubleshooting, maintaining, and optimising a broad range of enterprise IT systems, including hardware, virtualisation, networking, cloud solutions, and security platforms.

The ideal candidate has a strong technical background, excellent problem-solving skills, and the ability to work under pressure in a high-velocity enterprise environment. You will work as part of a dedicated managed service team, ensuring high availability, security, compliance, and optimal performance across the client’s IT infrastructure.

Role Responsibilities

Technical Support & Troubleshooting

• Provide L2 support for hardware, software, and networking issues across Windows, Linux, and Mac environments.
• Diagnose and resolve issues related to desktops, laptops, tablets, servers, virtualisation, and cloud infrastructure.
• Support Active Directory (AD), Entra AD, M365, Exchange (2016/2019/Online), SharePoint, and Teams administration.
• Troubleshoot issues in SQL Server (2016/2019), Power BI, and SQL DBA tasks.
• Work with DevOps tools (GitHub, GitLab, Azure DevOps, Visual Studio, Python, Visual Basic) to support automation and development needs.

Infrastructure & System Administration

• Manage Windows Server (2016, 2019, 2022) and Linux environments.
• Support VMware ESX, vCenter, Update Manager, and Citrix XenApp/XenDesktop (VDI, Director, Controllers, Netscaler, RSA, FSLogix, Application Manager, Licence Server, Patch Management).
• Oversee backup and cloud disaster recovery solutions (Veeam Backup, Replication, iLand, Veeam One, Veeam Monitor).
• Maintain server applications, SANs, replication, HP Servers, UPS, and Cisco networking.
• Manage enterprise mobility using Ivanti Neurons and Ivanti UEM solutions.
• Monitor and maintain PRTG, utilising it as part of estate, incident, and problem management.

Networking & Security

• Troubleshoot networking (DNS/DHCP, routing, switching, Meraki, SilverPeak, iSCSI, VPNs, VoIP Phones, Brocade Fibre, Palo Alto Networks, HPE, and Cisco switches).
• Configure and maintain firewalls, VPNs, and cloud security policies.
• Support video conferencing solutions and enterprise communication platforms.
• Support security solutions including CrowdStrike.

Collaboration & Continuous Improvement

• Work with third-party vendors and internal teams to escalate and resolve complex technical issues.
• Assist with ITIL-based incident, problem, and change management processes using ServiceNow.
• Document resolutions, processes, and best practices in the knowledge base.
• Stay updated on emerging technologies and provide recommendations for IT improvements.

Skills, Knowledge & Experience

• Proven experience in IT support, infrastructure, and system administration.
• Proficiency in Windows Server, Linux, VMware, Citrix, Entra AD, M365, and Exchange.
• Strong knowledge of backup and cloud DR (Veeam, iLand, replication).
• Experience with SQL management, reporting services, and integration services.
• Exposure to DevOps (Azure DevOps, GitHub, GitLab, Python, Visual Studio, Visual Basic).
• Networking expertise in Cisco, Meraki, SilverPeak, VPNs, VoIP, Palo Alto, and Brocade Fibre.
• Familiarity with enterprise mobility solutions (Ivanti Neurons, Ivanti UEM, mobile devices).
• Strong troubleshooting, communication, and customer service skills.
• Relevant certifications (e.g., Microsoft, VMware, Citrix, Cisco, ITIL, Veeam) are a plus.

The Interview Process

Screening call: Phone call with our recruitment team to assess your suitability for the role, and if the role is right for you.

First interview: Video call over MS Teams with the Hiring Manager.

Final interview: Video call over MS Teams with the client.

About Acora

We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.

Our mission is to unleash the potential of people through amazing IT experiences.

At Acora, we live by three key values:

• BE THE BEST YOU CAN BE: We challenge ourselves to raise our game each day. We embrace a growth mindset, continually improving ourselves, our methods, and our services.
• WE DO WHAT WE SAY: We follow through on our promises, ensuring reliability and clear communication to build trust with customers and colleagues.
• TOGETHER WE WIN: We believe in teamwork, shared goals, and strong relationships to achieve success for each other and our clients.

Interested in becoming an Acoran? Visit our website to learn more: https://acora.com/

If you wish to apply, click "apply" now.

Note: To be considered, you must have full rights to work in South Africa.

Equal Opportunities

Acora is committed to diversity and inclusion. We are an equal opportunity employer and provide reasonable accommodations for individuals with disabilities during the application process. Please contact us if adjustments are needed.

Join us at Acora in creating an inclusive workplace where everyone can succeed. We look forward to your application.