Infrastructure Engineer

Datafin; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player in Southern Africa is seeking an Infrastructure Engineer to enhance their cloud infrastructure. This role involves maintaining system performance, managing security, and providing second-line support. Candidates should possess a National Diploma in Information Technology and relevant certifications in Microsoft and Linux. The position offers a dynamic work environment with opportunities for professional growth and development. If you're passionate about cloud technology and infrastructure management, this is your chance to make a significant impact in a forward-thinking company.

Qualifications

• National Diploma in IT or equivalent Degree/Diploma required.
• Microsoft and Linux Certifications are essential.

Responsibilities

• Maintain and monitor cloud infrastructure performance and backups.
• Plan and execute infrastructure projects including upgrades and changes.

Skills

Dell SAN/Server Administration

VOIP / SIP

Networking / Diagnostic / Wireshark

Windows Clustering and Windows Servers (2012, 2016, 2019)

Backup and Recovery

Internet Information Services (IIS)

Monitoring tools like Nagios

Linux (Ubuntu)

Helpdesk and Support Experience

Technical Problem Solving

VMware vSphere / ESXi

Disaster Recovery / Risk Management

Firewall / Security Experience

Knowledge of Contact Centre Technologies

Asterisk

Nginx

Education

National Diploma in Information Technology

Microsoft Server Certification

Linux Certification

Job description

ENVIRONMENT:

A leading cloud Contact Center and CRM solutions provider in Southern Africa is hiring an Infrastructure Engineer to maintain and expand its cloud infrastructure. Responsibilities include architecture design, system testing, security management, and second-line support. Requirements include a National Diploma in Information Technology, Microsoft Server Certification, and Linux Certification.

DUTIES:

1. Infrastructure Maintenance including system performance monitoring, system backups, and proactive problem management.
2. Infrastructure Projects including planning, testing, and execution of new builds, upgrades, updates, moves, and changes.
3. Infrastructure Support including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers, including escalation to upstream vendors.
4. Infrastructure Change Control, including planning, submission, and execution of all changes as per published Change Control Processes.
5. Infrastructure Administration including creation and maintenance of documentation such as architecture diagrams, maintenance schedules, support documentation, and version control registers.
6. IT Management including asset registration, equipment version control, equipment configuration to standards, and general IT support for users.
7. Problem Management to proactively identify solutions to recurring or known issues to minimize service impact.
8. 24/7 support of their Infrastructure.

REQUIREMENTS:

Qualifications Required:

• National Diploma in Information Technology or equivalent Degree/Diploma
• Microsoft Server Certification (2012 R2, 2016, 2019 Administrator)
• Linux Certification (Linux Certified Professional or similar)

Qualifications Advantageous:

• Security+ Certification
• Microsoft SQL Certification

Experience and Skills required:

• Dell SAN/Server Administration
• VOIP / SIP
• Networking / Diagnostic / Wireshark
• Windows Clustering and Windows Servers (2012, 2016, 2019)
• Backup and Recovery
• Internet Information Services (IIS)
• Monitoring tools like Nagios
• Linux (Ubuntu)
• Helpdesk and Support Experience
• Technical Problem Solving
• VMware vSphere / ESXi
• Disaster Recovery / Risk Management
• Firewall / Security Experience
• Knowledge of Contact Centre Technologies (e.g., IP PBX, Genesys, Asterisk) – Advantageous
• Asterisk – Advantageous
• Nginx – Advantageous

Note: Only SA Citizens will be considered. If not in the specified location, include relocation plans in your application. Apply via [URL Removed] or email your CV to [Email Address Removed], referencing the job number.