Infrastructure and Service Desk Manager at Sabenza IT & Recruitment

DCV Sabenza IT and Recruitment; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company is seeking a passionate Infrastructure and Service Desk Manager to lead their tech support operations. This role involves managing Azure and Microsoft 365 environments, providing exceptional service desk leadership, and ensuring optimal performance of IT systems. The ideal candidate will possess strong leadership skills, technical expertise, and a commitment to continuous improvement, making it a key position in a dynamic team.

Qualifications

• Proven experience managing Azure environments and Microsoft 365 deployments.
• Strong leadership skills with the ability to motivate and guide a service desk team.
• Excellent problem-solving and communication skills.

Responsibilities

• Oversee the design, implementation and maintenance of our Azure infrastructure.
• Lead and inspire a talented team of service desk professionals.
• Identify opportunities for process improvement and implement best practices.

Skills

Management of Azure environments

Problem-solving skills

Communication skills

Leadership skills

Service Desk Management

Education

Diploma

Tools

Microsoft 365

Azure

Cisco MERAKI

ITIL

Job description

Are you a tech-savvy leader with a passion for seamless operations and excellent user support? We’re seeking an enthusiastic Infrastructure and Service Desk Manager to join our dynamic team. If you have a knack for managing Azure and Microsoft 365 environments whilst fostering a positive, collaborative atmosphere, read on!

RequirementsResponsibilities:
Infrastructure management

• Oversee the design, implementation and maintenance of our Azure infrastructure.
  
• Ensure optimal performance, security and scalability of our IT systems.
  
• Proven experience of migrating from private cloud to Azure (working with an external party).
  
• Ensure offices have required infrastructure and security needs met.
  

Service Desk Leadership

• Lead and inspire a talented team of service desk professionals.
  
• Drive a customer-centric approach to IT support, focusing on prompt issue resolution.
  
• KPI and issue tracking to look for trends, problem systems and suggestions for improvements for the future.
  

Azure and M365 expertise

• Leverage your in-depth knowledge to optimise Azure cloud services.
  
• Work closely with a managed service provider through a migration from private cloud to Azure.
  
• Manage and enhance our Microsoft 365 environment for maximum efficiency.
  

Collaboration and Communication

• Communicate effectively with stakeholders (internal and external) translating technical details into user-friendly language.
  
• Effective communication of changes in infrastructure or services to all relevant parties, ensuring a smooth transition and minimising disruptions.
  
• Exceptional written communication skills for creating clear and concise technical documentation, including system manuals, troubleshooting guides, and service desk procedures.
  

Continuous Improvement

• Identify opportunities for process improvement and implement best practices.
  
• Stay abreast of industry trends to ensure our infrastructure aligns with the latest advancements.
  
• Conduct risk assessments related to infrastructure and security, implementing preventive measures to mitigate potential threats.
  

Requirements

• Proven experience managing Azure environments and Microsoft 365 deployments.
  
• Experience with Meraki is desirable.
  
• Familiarity with industry standards and best practices in infrastructure and security.
  
• Strong leadership skills with the ability to motivate and guide a service desk team.
  
• Excellent problem-solving and communication skills.
  
• Familiarity with ITIL practices and service management frameworks.
  
• A commitment to staying current with emerging technologies.
  

Desired Skills:

• Microsoft 365 deployments
• Azure
• Cisco MERAKI
• ITIL
• Service Desk Management

Desired Qualification Level:

• Diploma

About The Employer: