Information Technology Support Specialist

Paracon; Pretoria; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading IT service provider in Pretoria seeks an IT Support Specialist for a contract role. In this position, you'll be the first point of contact for end-users, ensuring hardware, software, and network issues are resolved efficiently. You will play a key role in maintaining IT infrastructure, collaborating on projects, and documenting technical solutions. This opportunity allows you to enhance your skills while making a significant impact.

Qualifications

• Proven experience in IT support roles.
• Familiarity with troubleshooting hardware/software issues.
• Ability to manage service requests efficiently.

Responsibilities

• Provide endpoint support for desktops and laptops.
• Ensure hardware and peripheral functionality.
• Address telephony and network problems.
• Manage service tickets on ITSM platform.
• Collaborate with team for software rollouts.
• Document technical solutions and procedures.

Skills

Problem-solving skills

Strong communication

Team collaboration

Job description

Are you a skilled IT professional with a passion for problem-solving? We're looking for a IT Support Specialist to join our team in Pretoria on a contract basis.

This is a dynamic role where you'll be the first point of contact for end-users, ensuring their devices, software, and hardware are running smoothly. If you thrive on tackling technical challenges and enjoy working collaboratively, we'd love to hear from you.

As a key member of our team, you'll play a crucial role in maintaining our IT infrastructure and providing excellent customer service. This is the perfect opportunity for you to make a significant impact while developing your skills.

Key Responsibilities

• Endpoint Support: Install, configure, update, and troubleshoot software and hardware on end-user devices, including desktops and laptops.
• Hardware and Peripherals: Ensure all hardware is in good working condition, resolve technical issues, and install and troubleshoot peripherals like printers and scanners.
• Telephony and Infrastructure: Address and resolve problems with telephony equipment and handsets. You will also diagnose network problems, replace cabling, and provide technical support for workstation hardware administration.
• Ticket Management: Handle service requests on our IT Service Management (ITSM) platform, diagnose and resolve issues, and keep users informed on the status of their requests.
• Teamwork and Communication: Collaborate with team members, provide feedback to management, and share knowledge with peers. You will also assist with the rollout of new software as part of a project team.
• Documentation: Develop and document technical solutions, procedures, and configurations for both hardware and software.

Key Performance Areas

• End-User Device Support: Your ability to effectively solve software and hardware problems on end-user devices will be critical.
• Communication & Teamwork: You must be a strong communicator who works well with a team and provides timely updates.
• Ticket Handling: The efficient and effective management of support tickets is a top priority.
• Infrastructure & Telephony: Your skills in addressing and resolving network and telephony issues are essential.
• Research & Documentation: We value your ability to find creative solutions and document your work for future use.