Information Technology Support Engineer

Joskos Solutions; Ballito; On-site; ZAR 30 000 - 50 000; Full time

Job summary

An established industry player is seeking a driven IT Support Engineer to provide exceptional technical support in the education sector. This role involves ensuring operational continuity of ICT networks, managing client environments, and building strong relationships with clients and vendors. The ideal candidate will possess a strong knowledge of Windows OS, Azure, and networking concepts, along with excellent troubleshooting skills. Join a forward-thinking company dedicated to setting benchmarks in ICT support and infrastructure services, where your contributions will significantly impact educational organizations.

Qualifications

• Strong technical support experience in the education sector is highly desirable.
• Proficiency in managing and maintaining network environments is essential.

Responsibilities

• Provide senior technical support to education sector clients.
• Ensure operational continuity and efficiency of ICT networks.
• Manage and maintain client network environments.

Skills

MCSA Certification

Azure Certification

ITIL Certification

Windows OS (10 & 11)

Azure

Intune

PC Troubleshooting

Windows Server OS

Active Directory

Virtualization Concepts

Networking (TCP/IP, Subnetting)

Backup Solutions

Deployment Tools (WDS, MDT, SCCM)

Managed Wireless Solutions

Mobile Device Integration

Office 365

Web Filtering Products

Managed Antivirus Systems

Customer Service Orientation

Problem-Solving Skills

Job description

Are you a driven, ambitious, and professional IT Support Engineer seeking growth, rewards, and a chance to make a significant impact in education?

Joskos Solutions is the trusted ICT partner for schools, providing outstanding service and support with education at the core of our mission.

Our vision is to become the UK’s most trusted provider of ICT support and infrastructure services to educational organizations—delivering exemplary service that sets industry benchmarks.

We aim to be the go-to ICT partner for schools, combining reliable service and strong relationships with quality solutions.

Key Job Responsibilities

• Providing senior technical support to education sector clients
• Ensuring operational continuity and efficiency of ICT networks
• Managing and maintaining client network environments
• Building strong relationships with technical contacts at client sites and third-party vendors

Key Skills

• Qualifications such as MCSA, Azure certifications, and ITIL are highly desirable
• Strong knowledge of Windows OS (10 & 11)
• Experience with Azure and Intune
• Excellent PC troubleshooting skills
• Ability to configure, troubleshoot, and maintain Windows Server OS
• Active Directory setup and troubleshooting
• Understanding of virtualization concepts
• Networking knowledge, including TCP/IP and subnetting
• Experience with backup solutions, including VM-level backups
• Familiarity with deployment tools such as WDS, MDT, SCCM
• Knowledge of managed wireless solutions (e.g., Ruckus), security protocols (802.1X), and guest/BYOD networks
• Experience with mobile device integration (iOS, Android) in Windows networks
• Proficiency with Office 365, Exchange 365, and Papercut
• Experience with web filtering products (LGFL, Smoothwall, Sonicwall, Websense)
• Familiarity with managed antivirus systems like Sophos Enterprise Console
• Previous experience in the education sector or MSPs is advantageous
• Professional and customer service-oriented mindset
• Solution-focused with strong problem-solving skills