Information Technology Support Consultant Market Related

Dotcloud; Pretoria; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in South Africa seeks a 1st Line Support Consultant to engage with clients in Gauteng. The role involves providing technical support, ensuring proper maintenance of IT infrastructures, and fostering strong client relationships. Ideal candidates have 1-3 years' experience, relevant certifications, and are proficient in both English and Afrikaans, embodying a customer-oriented and professional demeanor.

Benefits

Commission-based incentives

Opportunity for career development

Qualifications

• 1-3 years of experience in IT support.
• Proficient in both English and Afrikaans.
• Presentable and customer-service oriented.

Responsibilities

• Network configuration and troubleshooting.
• Maintain IT infrastructure to standards.
• Visit clients to assist with technical support.

Skills

Technical troubleshooting

Networking

Customer service

Communication

Education

A+ certification

N+ certification

Tools

Microsoft Office

Windows Server

Job description

IntroductionDotcloud is looking for a 1st Line Support Consultant to join our team.

You will be responsible for servicing our clients both remotely and / or on-site as required in the Johannesburg and Pretoria areas.

This position requires a good understanding of technical troubleshooting, set-up and implementation of desktops, routers and firewalls.As a Support Consultant, you will need good communication skills between both your clients and co-workers.

You will need to be presentable and professional, with a friendly and approachable demeanour.

Dotcloud is looking to employ a hardworking go-getter with a great work ethic, teachable attitude and excellent teamwork.Reports To : Duties & ResponsibilitiesThe key responsibilities of the role include but are not exclusive to : Network configuration and troubleshootingEnsuring that existing clients have IT infrastructure that is correctly maintained to both Dotcloud's and the client's standardsMaintaining positive business relationships with Dotcloud's clientsVisiting clients on-site to assist with any technical support requirementsDesired Experience & QualificationMinimum Qualifications and Experience Required : 1-3 years' experience in the following areas –Microsoft OfficeNetworkingFirewallsOperating Systems (Windows Server)Hardware (Server & Desktop)A+ & N+Other Minimum Requirements : Presentable, approachable and well-articulatedProficient in both English and AfrikaansCustomer-service oriented with a problem-solving attitudeExcellent written and verbal communications skillsPackage & Remuneration± R15k depending on experience, with commission-based incentives.Interested?Dotcloud HQ is located in Pretoria East, but the position will require travel across Gauteng.

Own transport and valid driver's licence essential.

Candidates must be fully proficient in both English and Afrikaans in order to service Dotcloud's diverse client base.