Information Technology Service Desk

Infosys South Africa; Randburg; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Join a dynamic and innovative team at a leading company as a Service Desk Technical Support - German Speaking. This role involves providing technical support, troubleshooting issues, and ensuring user satisfaction in a supportive environment that values professional growth and development.

Benefits

Opportunities for professional growth and development

Supportive work environment

Qualifications

• Experience providing remote support for laptops, desktops, and LAN issues.
• Knowledge of systems, support, diagnostics, and resolution.
• Willingness to work in rotational shifts.

Responsibilities

• Provide empathetic and efficient technical support to users.
• Troubleshoot and resolve incidents within agreed timelines.
• Participate in an on-call rota for 24-hour first-line support.

Skills

Analytical and Problem-Solving

Technical Knowledge

Time Management

Communication

Customer Focus

Education

12-18 months of experience in a Service Desk/Tech support role

Understanding of ITIL working practices

Job description

Join Our Team at Infosys South Africa!

Role Designation: Service Desk Technical Support - German Speaking

Languages: German

Location: South Africa

Work Model: Work from Office

Summary

Are you a tech-savvy problem solver with a passion for helping others? Join Infosys South Africa as a Senior Technical Support Executive! You'll provide 1st level technical support, service restoration, and advice to users, ensuring maximum availability and performance of our knowledge and information systems.

What You'll Do

• Provide empathetic and efficient technical support to users.
• Troubleshoot and resolve incidents and service requests within agreed timelines.
• Participate in an on-call rota, offering 24-hour first-line support.
• Improve processes and procedures within the team to enhance service delivery.
• Maintain detailed and relevant documentation of interactions and resolutions.

Required Skills

• Analytical and Problem-Solving: Active listening, questioning, and a keen eye for detail to identify root causes and avoid repeat issues.
• Technical Knowledge: Intermediate knowledge of troubleshooting small forms (iOS, Android, Windows), OS (Windows XP-10), browsers, MS Office suite, registry fixes, patch upgrades, virus troubleshooting, security, encryptions, network collaborations, and VPN troubleshooting.
• Time Management: Proactive, respectful of customers' time, and able to multitask effectively.
• Communication: Excellent verbal and written communication skills, with the ability to communicate at all levels and work across organizational boundaries.
• Customer Focus: Build trust and confidence with customers, owning and resolving issues efficiently and empathetically.

Experience and Education

• 12-18 months of experience in a Service Desk/Tech support role, providing remote support for laptops, desktops, LAN issues, application support, and more.
• Experience working in a busy ICT Service Desk environment, with knowledge of systems, support, diagnostics, and resolution.
• Understanding of ITIL working practices.
• Willingness to work in rotational shifts.

Why Join Us?

• Be part of a dynamic and innovative team.
• Work in a supportive environment that values your contributions.
• Opportunities for professional growth and development.
• Make a real impact by helping users and improving processes.

Note: Only candidates who are fluent in German will be considered.

Ready to take your career to the next level? Apply now and become a key player in our team at Infosys South Africa!