Information Technology Operations Consultant

Leaka Recruitment and HR Services; Pretoria; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company is looking for an Information Technology Operations Consultant in Pretoria. The role involves providing production support and incident management for IT systems, requiring strong troubleshooting skills and an analytical mindset. This position offers a great opportunity to work in a fast-paced environment while supporting IT operations across various plants.

Qualifications

• Minimum 3 years in customer service facing role.
• Two years IT related working experience required.

Responsibilities

• Provide Production Support (IT) for all Plants outside of Europe.
• Initiate the IT escalation process when required.
• Monitor IT system error messages and process accordingly.

Skills

Customer service

Problem solving

Root cause analysis

Education

IT related working experience

Job description

Information Technology Operations Consultant

3 days ago Be among the first 25 applicants

Direct message the job poster from Leaka Recruitment and HR Services

• Min 3 years in a customer service facing role
• Escalations and complaint management
• Problem solving and root cause analysis

ADVANTAGEOUS SKILLS REQUIREMENTS:

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?

Two years IT related working experience

WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?

• Strong analytical and problem-solving skills with a high attention to detail
• Provide Production Support (IT) for all Plants outside of Europe.
• Be the telephone call receipt of IT incidents related to production issues
• Pre-qualify IT-incidents and classify additional relationships
• Fix incidents in IT systems in accordance with User manuals
• Monitor IT system error messages and process accordingly
• Provide guidance throughout the Incident management processes
• Initiate the IT escalation process, when required
• Serve as an “Information channel” for Management and end-users
• Work shifts as part of a team providing 24 x 7 x 365 support

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Consulting

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Leaka Recruitment and HR Services by 2x

Get notified about new Information Technology Operations Consultant jobs in Pretoria, Gauteng, South Africa.

Johannesburg Metropolitan Area 6 days ago

Woodmead, Gauteng, South Africa 6 days ago

FUTURE OPPORTUNITIES: Controls Assurance - Project/ Programme Advisory & Assurance Senior Consultant

Bryanston, Gauteng, South Africa 3 weeks ago

Africa Talent by Deloitte - NL IT Audit - Senior Consultant

Midrand, Gauteng, South Africa 2 weeks ago

Pretoria, Gauteng, South Africa 4 days ago

Domain Advisor Senior Specialist - Cloud Architecture & Advisory (CAA)

Woodmead, Gauteng, South Africa 1 week ago

Salesforce Technical Lead - Senior Manager

Midrand, Gauteng, South Africa 4 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.