Information Technology Infrastructure Specialist

Joskos Solutions; Ballito; On-site; ZAR 30,000 - 50,000; Full time

Job summary

Join Joskos Solutions as a 3rd Line Infrastructure Engineer, where you'll play a key role in troubleshooting, designing, and optimizing IT infrastructure. You will work on complex projects and have opportunities for professional growth in a collaborative environment focused on employee development and competitive compensation.

Benefits

Access to training and certifications

Supportive and driven technical team

Qualifications

• 5+ years of hands-on infrastructure engineering experience.
• Relevant certifications like VCP, MSCE, AWS Solutions Architect are a plus.

Responsibilities

• Engage with 1st/2nd line teams to resolve high-severity incidents.
• Architect and deploy advanced systems including VMware and AWS/Azure.
• Implement and maintain secure infrastructure and compliance.

Skills

Server Virtualization

Cloud Infrastructure

Networking

Storage Systems

Windows Server & Active Directory

Automation Tools

Google / Apple Endpoint Management

Knowledge of Google Classroom

Problem-solving

Communication

Leadership

Education

Bachelor’s degree in computer science, IT, or related field

Tools

PowerShell

Python

Ansible

Job description

Are you a driven, ambitious and professional IT Infrastructure Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of customers?

Joskos Solutions is a dynamic, growth-driven IT services company delivering cutting-edge infrastructure, cloud, and cybersecurity solutions into the UK public sector and education. Our mission is to empower our customers with robust, scalable, and secure infrastructure that fuels innovation and enables success.

Role Overview

As a senior member of the Infrastructure team, the 3rd Line Infrastructure Engineer will serve as the primary escalation point for complex technical issues. You will design, deploy, support, and optimize advanced infrastructure environments, taking ownership of system reliability, performance, and strategic enhancements.

Key Responsibilities

Troubleshooting & Escalation

• Engage with 1st/2nd line teams to resolve high-severity incidents.
• Lead root cause analysis and guide implementation of permanent fixes.

Infrastructure Design & Deployment

• Architect and deploy advanced systems including VMware, Hyper-V, or AWS/Azure/GCP.
• Provide best-practice guidance for on-premises and hybrid cloud configurations.

Performance & Capacity Management

• Monitor, analyze, and optimize infrastructure performance.
• Plan and execute capacity upgrades aligned with business growth.

Security & Compliance

• Implement and maintain secure infrastructure—patching, configuration management, firewall rules, etc.
• Ensure compliance with internal policies and external standards like GDPR and ISO 27001.

Automation & Scripting

• Develop scripts and automation (e.g., PowerShell, Python, Ansible) to streamline tasks and deployments.

Monitoring & Reporting

• Set up and enhance monitoring via tools like Nagios, Zabbix, SolarWinds, or Grafana.
• Deliver reports and dashboards to stakeholders on infrastructure health and trends.

Collaboration & Mentorship

• Work closely with cross-functional teams—DevOps, Networking, Security, and Architecture.
• Provide technical mentorship to 1st/2nd line engineers and interns.

Projects & Innovation

• Lead or contribute to major infrastructure projects—migrations, rollouts, upgrades, datacentre enhancements.
• Evaluate and pilot new technologies, making recommendations for adoption.

Essential Skills & Experience

Technical Expertise:

• Server Virtualization: Deep experience with VMware vSphere or Microsoft Hyper-V.
• Cloud Infrastructure: Proficiency with AWS, Azure, or GCP (compute, networking, storage).
• Networking: Solid understanding of TCP/IP, VLANs, routing, firewalls.
• Storage Systems: Familiar with SAN/NAS – iSCSI, Fibre Channel, SMB, NFS.
• Windows Server & Active Directory: AD/DNS/DHCP, clustering, Group Policy.
• Automation Tools: PowerShell, Python, Ansible, or similar.
• Google / Apple Endpoint Management (ChromeOS / iOS) and also general Google / Apple Administration for user accounts and email.
• Knowledge of Google Classroom also beneficial.

Soft Skills:

• Excellent problem-solving, troubleshooting, and critical thinking.
• Strong verbal and written communication; able to work across technical and business teams.
• Leadership mindset, capable of mentoring junior engineers.

Qualifications:

• Bachelor’s degree in computer science, IT, or related field (or equivalent experience).
• Certifications like VCP, MSCE, AWS Solutions Architect, or similar are a plus.
• 5+ years of hands-on infrastructure engineering experience in enterprise environments.

Why Work at Joskos Solutions?

• Innovative Challenges: Work on complex, high-impact infrastructure projects.
• Professional Development: Access to training, certifications, and mentorship.
• Collaborative Culture: Be part of a supportive and driven technical team.
• Competitive Compensation: Salary & benefits,