Informal Field Sales Specialist (WESTERN CAPE)

Key Responsibilities and Deliverables:

• Foot soldiers will ensure brand presence through relationship building at Trader Outlets inclusive of trader education
• Call Cycle Compliance and KPI achievement
• POS installation, placement and replenishment at Trader outlets
• Daily Reporting on HHT and across KPIs, driving look of success
• Collecting and sharing insights, opportunities, competitor activity and monitoring visibility of product flow

Effective execution of promotional activity:

• Communicate promotional activities to store owners
• Negotiate POS material with store owners/managers
• Ensure promotional activities have been implemented, maintained and reported on
• Provide feedback to relevant stakeholders
• Monitor competitors’ new innovations
• Ensure all in-store staff understand mechanics of promotion and provide feedback to Supervisor
• Build-up of promotional events and displays as required

Call cycle management:

• Identify call cycles and ensure implementation thereof
• Administer and complete according to requirements
• Inform Supervisor of cycle and ensure suitability

Effective administration:

• Complete reports timeously
• Manage assets and equipment
• Complete necessary documentation when required

Customer service and satisfaction:

• Gather feedback from customer complaints, queries and requests and ensure resolution
• Communication and upkeep of knowledge of promotions/product knowledge to provide advice on use of products
• Build and maintain strong working relationships

Effective self-management:

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs

Key Competencies:

• Organisational commitment
• Teamwork & collaboration
• Relationship building
• Agility
• Performance & results driven
• Continuous growth & improvement
• Resilience & stress management
• Service Excellence
• Analysis & problem solving
• Sales orientation
• Quality & detail excellence
• Communication

Reporting Structure:

• Reports to: Marketing Development Supervisor

Minimum Qualifications:

• Matric/Grade 12
• Tertiary qualification – added advantage

Minimum Experience:

• 1-2 years’ experience in Telecommunications sales and marketing

Minimum Requirements:

• Tech Savvy
• Valid Driver's licence
• Smart-phone (Operating System | iOS 9.0 or higher or Operating System | Android 6 or higher)

Knowledge, Skills & Abilities:

• Self Management
• Time Management Skills
• Planning and Organising skills
• Communication Skills
• Effective implementation of promotions
• Customer Service Skills