Informal Field Sales Specialist (MPUMALANGA)

Smollan Activation; Mpumalanga; On-site; ZAR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance brand presence and build relationships at Trader outlets. This exciting role involves managing promotional activities, ensuring compliance with call cycles, and delivering exceptional customer service. The successful candidate will play a crucial role in gathering market insights and driving success metrics through effective reporting. If you are passionate about brand activation and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Experience in brand presence and relationship building.
• Ability to manage KPIs and call cycles effectively.

Responsibilities

• Ensure brand presence through relationship building at Trader Outlets.
• Collect and share insights on opportunities and competitor activities.
• Gather and resolve customer complaints and queries.

Skills

Relationship Building

KPI Management

Market Insights

Customer Service

Administrative Skills

Job description

Responsibilities

1. Brand Presence and Relationship Building: Ensure brand presence through relationship building at Trader Outlets, including trader education.
2. Call Cycle and KPI Management: Maintain call cycle compliance and achieve KPIs.
3. POS Management: Install, place, and replenish POS at Trader outlets.
4. Reporting: Daily reporting on HHT and KPIs, driving success metrics.
5. Market Insights: Collect and share insights on opportunities, competitor activities, and monitor product visibility.

Promotional Activities

1. Communicate promotional activities to store owners.
2. Negotiate POS materials with store owners/managers.
3. Implement, maintain, and report on promotional activities.
4. Provide feedback to stakeholders.
5. Monitor competitors’ innovations.
6. Ensure store staff understand promotion mechanics and provide feedback.
7. Organize promotional events and displays as required.

Call Cycle Management

1. Identify and implement call cycles.
2. Complete required administrative tasks.
3. Inform supervisor of cycle plans and ensure suitability.

Administrative Duties

1. Complete reports promptly.
2. Manage assets and equipment.
3. Complete necessary documentation.

Customer Service

1. Gather and resolve customer complaints, queries, and requests.
2. Maintain knowledge of promotions and products to advise customers.
3. Build and sustain strong working relationships.

Self-Management

1. Maintain personal quality and productivity standards.
2. Follow internal procedures consistently.
3. Plan and prioritize effectively.
4. Anticipate and manage change.
5. Balance objectives with organizational needs flexibly.