Informal Field Sales Specialist (LIMPOPO)

Smollan Activation; Limpopo; On-site; ZAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated foot soldiers to enhance brand presence through relationship building at trader outlets. This role involves effective execution of promotional activities, managing call cycles, and ensuring customer satisfaction. You will be responsible for timely reporting and administration, while also gathering insights and feedback to drive success. If you are passionate about customer engagement and thrive in a dynamic environment, this opportunity offers a chance to make a significant impact in the field.

Qualifications

• Experience in relationship building and customer service.
• Strong reporting and administrative skills.

Responsibilities

• Ensure brand presence through relationship building at trader outlets.
• Communicate promotional activities and monitor execution.
• Gather customer feedback and resolve complaints.

Skills

Relationship Building

Customer Service

Promotional Activity Execution

Reporting and Administration

Education

High School Diploma

Bachelor's Degree in Marketing or Business

Job description

Foot soldiers will ensure brand presence through relationship building at Trader Outlets, including trader education.

1. Call Cycle Compliance and KPI achievement.
2. POS installation, placement, and replenishment at Trader outlets.
3. Daily Reporting on HHT and across KPIs, driving look of success.
4. Collecting and sharing insights, opportunities, competitor activity, and monitoring visibility of product flow.

Effective execution of promotional activity

1. Communicate promotional activities to store owners.
2. Negotiate POS material with store owners/managers.
3. Ensure promotional activities are implemented, maintained, and reported on.
4. Provide feedback to relevant stakeholders.
5. Monitor competitors’ new innovations.
6. Ensure all in-store staff understand mechanics of promotion and provide feedback to Supervisor.
7. Build-up of promotional events and displays as required. Adhoc promotional activities.

Call cycle management

1. Identify call cycles and ensure implementation thereof.
2. Administer and complete according to requirements.
3. Inform Supervisor of cycle and ensure suitability.

Effective administration

1. Complete reports timely.
2. Manage assets and equipment.
3. Complete necessary documentation when required.

Customer service and satisfaction

1. Gather feedback from customer complaints, queries, and requests and ensure resolution.
2. Communicate and maintain knowledge of promotions/product knowledge to advise on product use.
3. Build and maintain strong working relationships.

Effective self-management

1. Follow through to ensure personal quality and productivity standards are maintained.
2. Demonstrate consistent application of internal procedures.
3. Plan and prioritize, managing competing demands.
4. Anticipate and manage change effectively.
5. Demonstrate flexibility in balancing objectives with organizational needs.