Informal Field Sales Specialist (KWA-ZULU NATAL)

Smollan Activation; KwaZulu-Natal; On-site; ZAR 150,000 - 250,000; Full time

Job summary

A leading company in brand activation seeks to expand its team with dedicated foot soldiers. This role involves traveling to various trader outlets, executing promotional activities, maintaining brand visibility, and ensuring excellent customer service. Ideal candidates will possess strong relationship-building skills and have experience in managing promotional execution.

Qualifications

• Experience in brand management or field sales is advantageous.
• Strong communication skills are essential.
• Ability to work independently while managing time effectively.

Responsibilities

• Ensure brand presence through building relationships at Trader outlets.
• Communicate promotional activities and monitor competitors' innovations.
• Handle customer queries and gather insights on market conditions.

Skills

Relationship Building

Customer Service

Negotiation

Problem Solving

Job description

Foot Soldiers Responsibilities

• Ensure brand presence through relationship building at Trader Outlets, including trader education.
• Maintain call cycle compliance and achieve KPIs.
• Install, place, and replenish POS at Trader outlets.
• Report daily on HHT and KPIs, driving a look of success.
• Collect and share insights on opportunities, competitor activity, and monitor product visibility.

Promotion Execution

• Communicate promotional activities to store owners.
• Negotiate POS materials with store owners/managers.
• Implement, maintain, and report on promotional activities.
• Provide feedback to stakeholders.
• Monitor competitors' innovations.
• Ensure in-store staff understand promotion mechanics and gather their feedback.
• Organize promotional events and displays as required.

Call Cycle Management

• Identify and implement call cycles.
• Complete administrative requirements.
• Inform supervisor of cycle plans and ensure appropriateness.

Administrative Tasks

• Complete reports promptly.
• Manage assets and equipment.
• Handle necessary documentation.

Customer Service

• Gather and resolve customer complaints, queries, and requests.
• Share product and promotion knowledge to advise customers.
• Build and maintain strong relationships.

Self-Management

• Maintain quality and productivity standards.
• Follow internal procedures consistently.
• Plan and prioritize effectively.
• Anticipate and manage change.
• Balance personal objectives with organizational needs flexibly.