Informal Field Sales Specialist (GAUTENG)

Smollan Activation; Gauteng; On-site; ZAR 25 000 - 45 000; Full time

Job summary

Join a dynamic team focused on enhancing brand visibility and customer engagement in the retail space. As a foot soldier, you will build strong relationships with traders and store owners, ensuring effective execution of promotional activities and maintaining high standards of customer service. This role demands excellent communication and negotiation skills, along with the ability to manage call cycles and administrative tasks efficiently. If you are proactive, adaptable, and passionate about driving brand success, this opportunity is perfect for you.

Qualifications

• Strong relationship-building skills with traders and store owners.
• Ability to communicate effectively and negotiate promotional materials.

Responsibilities

• Ensure brand presence and maintain call cycle compliance.
• Communicate and implement promotional activities effectively.
• Gather customer feedback and manage complaints.

Skills

Relationship Building

Communication Skills

Negotiation Skills

Customer Service

Self-management

Job description

Foot soldiers responsibilities

• Ensure brand presence through relationship building at Trader Outlets, including trader education
• Maintain call cycle compliance and achieve KPIs
• Install, place, and replenish POS materials at Trader outlets
• Report daily on HHT and KPIs, driving success metrics
• Collect and share insights on opportunities, competitor activity, and monitor product visibility

Effective execution of promotional activity

• Communicate promotional activities to store owners
• Negotiate POS materials with store owners/managers
• Implement, maintain, and report on promotional activities
• Provide feedback to stakeholders
• Monitor competitors’ innovations
• Ensure in-store staff understand promotion mechanics and provide feedback to supervisor
• Organize promotional events and displays as required; handle adhoc promotional activities

Call cycle management

• Identify and implement call cycles
• Complete required administration
• Inform supervisor of cycle plans and ensure suitability

Effective administration

• Complete reports promptly
• Manage assets and equipment
• Complete necessary documentation when required

Customer service and satisfaction

• Gather feedback from customer complaints, queries, and requests, ensuring resolution
• Communicate product and promotion knowledge to provide advice
• Build and maintain strong working relationships

Effective self-management

• Maintain personal quality and productivity standards
• Apply internal procedures consistently
• Plan and prioritize effectively
• Anticipate and manage change
• Balance achievement of objectives with organizational needs, demonstrating flexibility