Informal Field Sales Specialist ( Eastern Cape)

Smollan Activation; Oos-Kaap; On-site; ZAR 15,000 - 25,000; Full time

Job summary

Join a forward-thinking company that values strong relationships and effective promotional execution. As a key player in ensuring brand presence, you'll engage with trader outlets, manage promotional activities, and gather customer insights to drive success. This role is perfect for those who thrive in dynamic environments and are passionate about customer satisfaction. Your ability to build rapport and communicate effectively will be crucial in this position, making a significant impact on the brand's visibility and success in the market. If you're ready to take on a rewarding challenge, this opportunity awaits you.

Qualifications

• Strong relationship-building skills with traders and store owners.
• Ability to execute and monitor promotional activities effectively.

Responsibilities

• Ensure brand presence through relationship building at trader outlets.
• Execute promotional activities and communicate with store owners.
• Gather customer feedback and ensure resolution of complaints.

Skills

Relationship Building

Customer Service

Promotional Execution

Reporting Skills

Negotiation Skills

Job description

Responsibilities

1. Foot soldiers will ensure brand presence through relationship building at Trader Outlets inclusive of trader education.
2. Call Cycle Compliance and KPI achievement.
3. POS installation, placement, and replenishment at Trader outlets.
4. Daily Reporting on HHT and across KPIs, driving look of success.
5. Collecting and sharing insights, opportunities, competitor activity and monitoring visibility of product flow.

Promotion Execution

• Effective execution of promotional activity.
• Communicate promotional activities to store owners.
• Negotiate POS material with store owners/managers.
• Ensure promotional activities are implemented, maintained, and reported on.
• Provide feedback to relevant stakeholders.
• Monitor competitors’ new innovations.
• Ensure all in-store staff understand mechanics of promotion and provide feedback to Supervisor.
• Build-up of promotional events and displays as required; Adhoc promotional activities.

Call Cycle Management

• Identify call cycles and ensure implementation thereof.
• Administer and complete according to requirements.
• Inform Supervisor of cycle and ensure suitability.

Effective Administration

• Complete reports timely.
• Manage assets and equipment.
• Complete necessary documentation when required.

Customer Service & Satisfaction

• Gather feedback from customer complaints, queries, and requests; ensure resolution.
• Communicate and maintain knowledge of promotions/product knowledge to advise on product use.
• Build and maintain strong working relationships.

Self-Management

• Follow through to maintain personal quality and productivity standards.
• Apply internal procedures consistently.
• Plan and prioritize, managing competing demands effectively.
• Anticipate and manage change.
• Balance achievement of objectives with organizational needs, demonstrating flexibility.