Industrial Technique Business Line Manager

The Hiring House; Johannesburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading company in the service industry seeks a strategic manager with engineering qualifications and substantial experience in technical sales and team leadership. The role involves developing business strategies, team management, and ensuring alignment with organizational objectives across Sub-Saharan Africa. Candidates must demonstrate strong analytical and financial skills, along with a solid track record in customer relations and service management.

Qualifications

• Minimum 5 years' experience in technical and business functions.
• Proven experience managing technical teams and driving service sales.
• Valid driver’s license and willingness to travel.

Responsibilities

• Develop strategic plans and achieve objectives through business plans and budgets.
• Lead the team to improve customer satisfaction and maintain key relationships.
• Monitor targets and enhance service team effectiveness through training.

Skills

Analytical skills

Financial skills

Team management

Communication

Education

University degree in engineering

Tools

MS Office

SAP

CRM

Job description

Key responsibilities

• Develop strategic plans by analyzing market opportunities and setting objectives.
• Achieve objectives by establishing business plans, budgets, measuring results, allocating resources, reviewing progress, and making mid-course corrections.
• Ensure alignment with the Service Division strategies and collaborate fully with Gl and MVI Business Lines.
• Enhance Service team effectiveness through recruiting, training, coaching, communicating values and objectives, and ensuring work processes align with Service Division guidelines.
• Support aftermarket setup for all products from Divisions and foster a culture of continuous improvement.
• Ensure appropriate staffing and training to meet necessary competence levels.
• Take P&L responsibility to ensure the Service Business Line meets financial goals and objectives.
• Develop sales, promote, negotiate, and manage service contracts.
• Support the development of our calibration laboratory.
• Launch new service products to the market.
• Monitor targets and scorecards, and improve operational efficiency.
• Represent the Service Business Line at local business boards.
• Continuously improve customer satisfaction and maintain key customer relationships within the region.
• Lead the team to achieve high customer satisfaction by adapting organization and processes to customer needs.
• Identify growth opportunities and implement an optimized market strategy within Sub-Saharan Africa.

Educational and Experience requirements

• University degree in engineering with at least 5 years' experience in technical and business functions.
• Excellent command of English.
• Strong analytical and financial skills.
• Proven experience managing technical teams and driving service sales in industrial maintenance, preferably in the Motor Vehicle Industry assembly plants.
• Experience with data-driven services and production technique consultancy.
• Knowledge of assembly tools and tightening techniques is a plus.
• Proficiency in MS Office, SAP, CRM.
• Thorough understanding of organizational finance.
• Valid driver’s license and willingness to travel frequently within Sub-Saharan Africa.