Incident Manager

NTT Data; Cape Town; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading company seeks an Incident Manager to oversee High Priority incidents in cloud environments. The role involves facilitating incident reviews, maintaining communication with stakeholders, and promoting collaboration among teams to resolve issues effectively. Ideal for candidates experienced in incident management within cloud or hybrid setups.

Qualifications

• Experience managing incidents in cloud or hybrid environments (e.g., AWS, Azure).
• Familiarity with DevOps and Agile practices.

Responsibilities

• Oversee daily operational activities related to High Priority incidents.
• Lead and facilitate daily CAB meetings for incident reviews.
• Maintain accurate records for High Priority incidents.

Skills

Incident Management

Collaboration

Communication

Job description

Responsibilities

• Oversee daily operational activities related to High Priority incidents across the
• organization.
• Lead and facilitate the Incident Management review segment during the daily CAB
• (Change Advisory Board) meetings.
• Ensure timely communication and notification to the business regarding High Priority
• service disruptions.
• Review and distribute High Priority Incident reports to relevant business stakeholders.
• Coordinate and facilitate collaboration between teams and third-party
• service providers during High Priority incidents.
• Maintain accurate records of all High Priority incidents for inclusion in weekly and
• monthly reports.
• Lead the monthly Problem Review Board to assess recurring issues and drive
• resolution strategies.
• Promote effective collaboration among technical teams, stakeholders, and vendors to
• manage and resolve logged problems, ensuring transparent communication and

consistent progress updates until resolution.

Qualifications

• Experience managing incidents in cloud or hybrid environments (e.g., AWS, Azure).
• Familiarity with DevOps and Agile practices.