Incentives Manager (Mice)

Career Dynamics Global; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading inbound tour operator in Cape Town is seeking an Incentives Manager (MICE) to manage the department and ensure outstanding customer service. The successful candidate will have at least 4 years of experience in MICE, including 2 years in management. Strong project management and negotiation skills, along with proficiency in MS Office, are required. This role offers a negotiable salary based on experience and current earnings.

Qualifications

• Minimum 4-5 years' experience in MICE, including 2 in management.
• Proficient in PowerPoint, Word, and Excel.
• Excellent understanding of MICE trends and technology.

Responsibilities

• Manage, grow, and develop the department.
• Supervise event enquiries accurately and timely.
• Ensure proper execution of MICE events within budget.

Skills

MICE Management

Event Supervision

Negotiation Skills

Project Management

Organizational Skills

Customer Service

Education

Post Matric Commercial Qualification

Job description

Cape Town - Southern Suburbs - Office based.

Highly negotiable Salary based on experience & current earnings.

Leading Inbound Tour Operator – specializing in Southern Africa, including SA, Botswana, Namibia, Zambia, Malawi, Zimbabwe, and Mozambique.

Our client is looking for an Incentives Manager (MICE) based at their offices in CPT Southern Suburbs.

Manage, grow, and develop the department.

The Incentives Manager is to provide outstanding customer service and ensure sales growth.

Desired Experience & Qualifications

• Minimum 4 / 5 years' experience in MICE, of which 2 yrs.

in management would be advantageous.

• Solid sound knowledge of Southern African countries and working with European clients.
• Excellent Organizational and administration skills
• Project management skills and Negotiation skills
• Creative and out of the box thinking.
• Solid level of Maturity and professionalism to manage a program on the ground with the customer.
• Excellent domestic, regional, and international travel experience
• Must be fully proficient with PowerPoint, Word, and Excel
• Excellent understanding of MICE trends and tech used in MICE.

Post Matric commercial qualification will be an added advantage.

KPI's

• Supervise all event enquiries (existing / new leads) in an accurate, appropriate, and timely manner.
• Supervise and support the MICE staff.
• Ensure proper execution of all MICE events to the customers' satisfaction and within budget.
• Oversee all event proposals in line with company brand standards, inclusive of creativity and alignment with the company's core values.
• Ensure all bookings, passenger details, logistic information, internal notes, and supplier notes updated on the systems.
• Maintain thorough and up to date record of all bookings for easy access, filing and auditing purposes.
• Ensure accuracy and timeliness of monthly invoices.
• Provide timely and accurate information and excellent support to external customers (agents, suppliers, and clients)
• Resolve customer service issues to customer's satisfaction with appropriate corrective and preventative measures.