Incentives Manager (MICE)

Career Dynamics Global; Cape Town; On-site; ZAR 30,000 - 50,000; Full time

Job summary

A leading Inbound Tour Operator in the Southern Suburbs of Cape Town is seeking an Incentives Manager to develop their MICE department. This role involves managing customer service, ensuring sales growth, and executing events while maintaining high standards and budget compliance. The ideal candidate will have substantial experience in MICE, excellent organizational skills, and a thorough understanding of the regional tourism landscape.

Qualifications

• Minimum 4-5 years experience in MICE, with 2 years in management.
• Solid knowledge of Southern African countries and European clients.
• Experience handling domestic and international travel.

Responsibilities

• Manage and grow the Incentives department.
• Supervise all event enquiries and ensure timely responses.
• Oversee execution of MICE events to customer satisfaction and within budget.

Skills

Project management

Negotiation

Organizational skills

Customer service

Creative thinking

Education

Matric qualification

Post Matric commercial qualification

Tools

PowerPoint

Word

Excel

Job description

Cape Town - Southern Suburbs - Office based.

Highly negotiable Salary based on experience & current earnings.

Leading Inbound Tour Operator – specializing in Southern Africa, including SA, Botswana, Namibia, Zambia, Malawi, Zimbabwe, and Mozambique.

Our client is looking for an Incentives Manager (MICE) based at their offices in CPT Southern Suburbs.

Manage, grow, and develop the department.

The Incentives Manager is to provide outstanding customer service and ensure sales growth.

Desired Experience & Qualifications

• Minimum 4 / 5 years’ experience in MICE, of which 2 yrs. in management would be advantageous.
• Solid sound knowledge of Southern African countries and working with European clients.
• Excellent Organizational and administration skills
• Project management skills and Negotiation skills
• Creative and out of the box thinking.
• Solid level of Maturity and professionalism to manage a program on the ground with the customer.
• Excellent domestic, regional, and international travel experience
• Must be fully proficient with PowerPoint, Word, and Excel
• Excellent understanding of MICE trends and tech used in MICE.
• Minimum Matric qualification. Post Matric commercial qualification will be an added advantage.

KPI's

• Supervise all event enquiries (existing / new leads) in an accurate, appropriate, and timely manner.
• Supervise and support the MICE staff.
• Ensure proper execution of all MICE events to the customers’ satisfaction and within budget.
• Oversee all event proposals in line with company brand standards, inclusive of creativity and alignment with the company’s core values.
• Ensure all bookings, passenger details, logistic information, internal notes, and supplier notes updated on the systems.
• Maintain thorough and up to date record of all bookings for easy access, filing and auditing purposes.
• Ensure accuracy and timeliness of monthly invoices.
• Provide timely and accurate information and excellent support to external customers (agents, suppliers, and clients)
• Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventative measures.