Inbound Sales - Call Centre Agent

Fidelity Services Group; Roodepoort; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading services organization in Roodepoort is seeking experienced Sales Call Centre Agents to manage and enhance customer relations through effective sales methodologies. Successful candidates will have at least 3 years of experience in a sales inbound call center, targeting customer satisfaction and sales goals. This role offers a full-time position, requiring flexibility for weekend shifts.

Qualifications

• 3 years experience in a Sales Inbound Call Centre, telematics experience advantageous.
• Must be flexible to work on weekends and after hours if necessary.

Responsibilities

• Answering Incoming Calls.
• Upselling and Crossselling.
• Selling multiple products to potential sales leads.
• Building sustainable relationships and engaging customers.

Skills

Natural sales ability

Excellent verbal and written communication skills

Ability to multitask

Time Management

Attention to detail

Education

Matric / Grade 12

Job description

Overall purpose of the job : We are looking for Sales Call Centre Agents that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership by effectively selling multiple products to existing and new potential clients and at the same time keeping customer satisfaction at the core of every decision and behaviour. Must have a natural sales ability to sell products telephonically. Duties & Responsibilities :

Answering Incoming Calls

Providing Information

Upselling and Crossselling

Selling multiple products to potential sales leads received from various platforms

Handling and overcoming client objections focussing on Opening Closing Telephone Etiquette e.g. buying signals

Identifying customers needs through probing Seize opportunities to upsell products when they arise

Achieving minimum sales targets

Achieving a minimum QA (Quality Assurance) and Compliance score of 90%

Achieving daily and monthly ARPU targets

Achieving daily and monthly sales conversions (must ask all clients for a referral lead)

Achieving daily Talk time and meeting SLAs and AHT

Adherence to call centre scripts verifying client information declaration etc.

Build sustainable relationships and engage customers by going the extra mile

Accurate capturing of sales and clients personal details

Accurate scheduling of fitments

Liaising with clients via email Minimum qualifications and experience :

Matric / Grade 12

3 years experience in a Sales Inbound Call Centre (telematics experience advantageous)

Must be flexible to work / be available on weekends and after hours if necessary

1 Saturday per month is compulsory Attributes :

Target Driven

Punctual

Ability to multitask set priorities and manage time effectively

Excellent verbal and written communication skills

Ability to remain calm and professional under pressure

Selfmotivated

Ability to use positive language

Time Management

Attention to detail

Ability to perform under pressure and within a fast paced environment

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.

Required Experience :

Junior IC

Key Skills

Corporate Paralegal,Car Driving,Design Engineering,Electrical Controls,Consultancy

Employment Type : Full-Time

Experience : years

Vacancy : 1