Inbound Sales Agent : HOE

Miway Insurance Limited; Johannesburg; On-site; ZAR 100,000 - 145,000; Full time

Job summary

MiWay Insurance Limited is seeking an Inbound Call Centre Agent to deliver exceptional customer service to short-term insurance clients. You will handle inbound and outbound calls, resolve queries, and provide accurate product information in line with MiWay standards.

Minimum qualifications include Grade 12/NQF 4, RE5 and FAIS, with 0–1 year of call centre sales experience. Strong communication and customer focus are essential for success in this role.

Qualifications

• Handles inbound customer queries and outbound tele-sales efficiently.
• Adheres to MiWay service standards, compliance, and communication protocols.
• Provides clear product and policy information to clients.

Responsibilities

• Deliver exceptional customer service to short-term insurance clients.
• Manage inbound and outbound calls, resolve queries, and provide accurate information.
• Ensure experience aligns with MiWay standards and regulatory requirements.

Skills

Inbound calls

Call centre sales

Communication

Quality & compliance

Administration

Education

Grade 12 / NQF 4

RE5

FAIS

Job description

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.
Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.
We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

The Inbound Call Centre Agent is responsible for delivering exceptional customer service to MiWay’s short‑term insurance clients. The role involves managing inbound and outbound telephonic interactions, resolving queries efficiently, providing accurate product information, and ensuring every client experience aligns with MiWay’s service standards. Provide clear, comprehensive, and correct product and policy information in line with MiWay standards, compliance requirements, and communication protocols.

Minimum Qualifications

Minimum Qualification and Experience

• Grade 12/Matric/NQF 4
• Regulatory Exam RE5
• FAIS

Minimum Experience

• 0-1 Years of Call Centre Sales Experience

Knowledge And Skills

Service inbound client queries, requests
Undertake Outbound Tele-Sales
Quality, compliance and accreditation
Administration and processing

Personal Attributes

Communicates effectively - Contributing dependently
Situational adaptability - Contributing dependently
Action orientated - Contributing dependently
Persuades - Contributing dependently

Core Competencies

Being resilient - Contributing dependently
Collaborates - Contributing dependently
Cultivates innovation - Contributing dependently
Customer focus - Contributing independently
Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.