Business Affiliates: Sales Agent

Miway Insurance Limited; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MiWay Insurance Limited is seeking a Business Affiliate to support our affiliate distribution channel in Durban. You will focus on building relationships with affiliate partners, converting leads into sales, and delivering a seamless customer experience across multiple channels.

The role requires a strong sales background, exceptional customer service, and knowledge of regulatory requirements in financial services.

Qualifications

• Grade 12/Standard 10/ NQF 4

Responsibilities

• Build and maintain relationships with affiliate partners
• Convert affiliate-generated leads into sales
• Deliver a seamless customer experience across multiple communication channels
• Provide customers with essential information regarding products and services
• Ensures accuracy in recording of data

Skills

Outbound Tele-Sales

Customer service

Administration

Quality compliance

Education

Grade 12 / Standard 10 / NQF 4

RE5 Certificate

FAIS Accredited

Job description

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

The Business Affiliate plays a key role in supporting MiWay’s affiliate distribution channel. The position focuses on building and maintaining relationships with affiliate partners, converting affiliate‑generated leads into sales, and delivering a seamless customer experience across multiple communication channels. This role requires a strong sales background, excellent customer service skills, and a solid understanding of regulatory requirements within the financial services industry. May provide customers with essential information regarding products and services. Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Requirements

Minimum Qualification

• Grade 12/Standard 10/ NQF 4
• RE5 Certificate (As per DOFA date)
• Fully FAIS Accredited (As per DOFA date)

Minimum Experience

• Minimum of more than 1 year Call Centre experience
• Minimum 1-3 years in the STI environment and client services experience

Knowledge And Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, compliance and accreditation

Personal Attributes

• Communicates effectively - Contributing dependently
• Situational adaptability - Contributing dependently
• Action orientated - Contributing dependently
• Persuades - Contributing dependently

Core Competencies

• Being resilient - Contributing dependently
• Collaborates - Contributing dependently
• Cultivates innovation - Contributing dependently
• Customer focus - Contributing independently
• Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.