Inbound/Outbound Sales Team Leader - Nutun

Trending Talent Solutions; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Une entreprise dynamique recherche un Leader d'Équipe de Vente Inbound et Outbound pour superviser et motiver son équipe. Le candidat idéal aura de l'expérience dans la gestion des ventes, l'analyse des performances et la relation client. Avec au moins 2 ans d'expérience et une forte capacité à atteindre les objectifs de vente, ce rôle est essentiel pour assurer la satisfaction et la fidélisation des clients.

Qualifications

• Minimum 2 ans d'expérience en tant que Responsable d'Équipe de Vente.
• Expérience dans l'industrie du voyage souhaitée.
• Expérience dans un environnement de centre d'appels.

Responsibilities

• Gérer et motiver une équipe de vente pour atteindre les objectifs.
• Surveiller les performances et fournir des retours réguliers.
• Assurer une expérience client positive tout au long du processus de vente.

Skills

Vente

Gestion d'équipe

Communication

Gestion du temps

Analytique

Education

Matric/NQF-level 4 Equivalent

Tools

Microsoft Office

Job description

Job Purpose:

We’re looking for an Inbound and Outbound Sales Team Leader with a customer service and or retentions background who will be responsible for overseeing and motivating a team of sales representatives who manage both incoming customer inquiries (inbound) and proactively reach out to potential clients (outbound), ensuring consistent achievement of sales targets through effective coaching, performance monitoring, and strategic planning across both sales channels.

Key Responsibilities:

1. Team Management:

• Develop a high-performing sales team for both inbound and outbound channels.
• Conduct regular performance reviews, providing constructive feedback and coaching to improve sales skills.
• Motivate and inspire the team to consistently meet and exceed sales targets.

1. Customer Relationship Management:

• Ensure a positive customer experience throughout the sales process, regardless of whether the lead is inbound or outbound.
• Address customer concerns and escalate complex issues to relevant departments.
• Build strong relationships with key clients to foster loyalty and repeat business.

1. Quality Assurance:

• Monitor call recordings and customer interactions to evaluate sales representative performance against quality standards.
• Provide regular feedback on sales techniques, communication skills, and customer service practices.

1. Sales Performance Monitoring:

• Track key sales metrics for both inbound and outbound sales teams.
• Analyze sales data to identify trends, areas for improvement, and potential opportunities.
• Regularly report on team performance to senior management.

Competencies:

• Sales process management:

Knowledge of the sales funnel and ability to guide team members through each stage of the sales cycle.

• Coaching and mentoring:

Ability to provide constructive feedback, identify individual strengths and weaknesses, and coach team members to improve performance.

• Performance management:

Setting clear sales goals, tracking individual progress, and holding team members accountable to achieve targets.

• Adaptability:

Flexibility to adjust strategies and approaches based on market changes, customer feedback, and evolving sales trends.

• Analytical Skills:

Analyzing performance metrics and customer feedback to identify trends and areas for improvement.

• Communication:

Clearly conveying information to both the team and customers, including active listening and effective conflict resolution.

• Time Management:

Prioritizing tasks and managing multiple priorities effectively.

Education and Experience:

• Matric/NQF-level 4 Equivalent.
• Minimum 2 years Outbound/Inbound Sales Team Leader.
• Previous travel industry experience will be advantageous.
• Experience within a call center environment.

Minimum Requirements:

1. Clear credit and criminal record.

2. Proficient in Microsoft Office and willingness to learn CRM software.

3. Strong mathematical ability, with a minimum of 55% pass mark in Maths.

Published Date: 04 July 2025

Closing Date: 11 July 2025