Inbound Operations Manager

We are currently looking for a solution orientated Operations Manager for our Inbound Department in Centurion DC, Gauteng.

As the Operations Manager, you will be responsible for ensuring the effective management of inbound, warehouse operations, inventory control, cost management, health and safety, people management, and achieving business objectives.

Responsibilities:

1. Ensure achievement of budgeted and agreed financial targets.
2. Ensure effective utilisation of all people resources to drive productivity to targets.
3. Control and ensure accountability for damage and poor maintenance of company assets (scanners, machines, racking, etc).
4. Analyse, interpret and report business information to facilitate process improvement and improved financial performance.
5. Engage, network and communicate with internal stakeholders, vendors, stores, and suppliers to ensure swift query resolution and improved business performance.
6. Deliver high levels of service to stores through accurate, on-time deliveries, minimal damages, and effective communication.
7. Monitor and maintain adherence to safety procedures, coordinate and manage emergencies ensuring a safe working environment.
8. Lead and direct the Department Managers to achieve consistent process compliance and adherence to all relevant company SOPs, cutoffs, and daily reports.
9. Manage labour brokers to the service level agreements through regular meetings and ensuring accountability for performance and control and approval of costs.
10. Oversee all inbound departments receiving, MACOPS, and returns departments.
11. Manage the HR management component of the department which will include performance management, talent identification and management, disciplinary action, and employee wellness.
12. Live and instill Clicks values.

Experience:

1. 5 years' experience in logistics at middle management level, managing stakeholders (labour brokers, transporters, vendors, etc).
2. 3-5 years of inbound/outbound management in distribution centre/retail experience.
3. 3 years of Financial Management/Cost control.
4. 5 years of People management business and management principles.
5. 5 years of experience in customer service.

Knowledge:

1. Conceptualizing solutions for business demand.
2. Technical and system knowledge of supply chain/logistics applications and processes.
3. Experience in implementing and managing complex picking systems and supporting such systems.
4. Health and safety.

Skills:

1. Verbal and written communication skills.
2. Computer Literacy.
3. SAP.
4. Ability to work with business stakeholders and translate requirements into achievable process/IT solutions.
5. Ability to conceptualize and lead the design and implementation of complex systems.
6. Ability to solve complex business & technical problems.
7. Strong capability in change management communication.
8. Ability to work on multiple projects at once and competing priorities.

Competencies:

1. Project management and methodologies.
2. Asset Management and Maintenance.
3. Leading technical deliverables and implementation.
4. Deciding and Initiating Action.
5. Leading and Supervising.
6. Delivering Results and Meeting Customer Expectations.
7. Relating and Networking.
8. Planning and Organizing.

Desirable:

1. Working with People.
2. Adapting and Responding to Change.
3. Coping with Pressures and Setbacks.
4. Achieving Personal Work Goals and Objectives.
5. Business and management principles.