Inbound Operations Coordinator

takealot.com; Cape Town; On-site; ZAR 156,000 - 279,000; Full time

Job summary

Takealot Fulfilment Solutions (TFS) is seeking an Administrative & Operations Support specialist to sustain 99% on-time deliveries. You will monitor routes, manage data, and coordinate with suppliers and internal teams to keep orders moving efficiently.

The role emphasizes process discipline, KPI tracking, cost control, and compliant reporting in a fast-paced e-commerce logistics environment in Cape Town.

Qualifications

• Proficient in MS Office (Word, Excel, Outlook).
• Experience with data management and reporting.
• Experience in inbound/operations coordination is a plus.

Responsibilities

• Provide administrative and operational support for delivery operations.
• Assist in ensuring on-time, in-full deliveries through route coordination and monitoring.
• Support customer service and buying teams with order queries and root-cause analysis.
• Process purchase orders, track orders, and liaise with suppliers and distribution centers.
• Prepare and maintain accurate reporting and KPI data.

Skills

MS Office

Data management

Inbound coordination

Customer service support

Education

Matric

Relevant tertiary qualifications a plus

Job description

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

This position reports to the Inbound Division Lead

Purpose of the role

To provide comprehensive administrative and operational support for delivery operations, ensuring 99% on-time, in-full customer deliveries through effective route optimization, real-time monitoring, and meticulous data management. This role focuses on maintaining operational excellence by tracking key performance indicators, managing costs and compliance, and providing accurate reporting to support decision-making while ensuring all administrative processes meet company standards and quality requirements.

Your Responsibilities Can Include

• Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.
• Supporting the customer service & buying teams in resolving:
• Customer order queries;
• Complaints and associated resolution, including root cause analysis;
• Supplier delivery issues & queries.
• Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.
• Management of all assigned Inbound queries
• Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date.
• Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.
• Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.
• Communicate and manage relationships with LSP, suppliers, and vendors regarding shipment status, providing timely updates to internal teams.
• Verification of International shipping documentation
• Coordinating and tracking shipments from multiple points of origin to final destinations.
• Managing International Supplier non-conformance

Qualifications And Experience

• Matric
• Relevant tertiary qualifications a plus
• At least 1 year relevant industry experience
• Competency in MS Office packages
• Relevant tertiary qualifications a plus

Attributes Required

• Solutions-oriented, can-do attitude; self-motivated
• Strong organizational & prioritization skills
• Attention to detail
• Excellent communication skills, both written and spoken
• Ability to interact with internal & external stakeholders at all levels.
• Comfortable with change and an excellent team player
• Comfortable with learning and adapting to new systems

Why Join TFS

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More Than Just a Job, We Offer

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.