Inbound Lead Response / Call Center Agent

Pro Personnel Employment; Kempton Park; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading debt counselling firm in South Africa seeks an internal sales representative to support clients in managing their finances. You will be responsible for calling leads, understanding customer needs, and guiding them towards conversions while maintaining high professionalism. Candidates should have tele sales experience, excellent English communication skills, and be goal-driven in a fast-paced working environment.

Qualifications

• Strong focus on customer needs and professionalism.
• Experience in debt counselling is a plus.
• Goal-driven and thrives in fast-paced environments.

Responsibilities

• Call and follow up with leads from various sources.
• Understand customer needs and provide information.
• Qualify leads and update CRM with details.
• Guide prospects towards conversions.
• Maintain sales targets and follow-up schedules.

Skills

Experience in tele sales or internal sales

Excellent spoken communication

Ability to influence and persuade

Active listening skills

Solution-driven mindset

Reliability and organization

Comfortable with MS Office and CRM systems

Fluent in English

Education

Matric

Job description

Our client, is a leading debt counselling firm in South Africa, dedicated to helping individuals regain control of their finances. With a strong reputation for ethical practices and client-focused solutions, they provide expert guidance and support to those struggling with debt, ensuring long-term financial stability and peace of mind.

Requirements:
Minimum: Matric.
* Prior experience in tele sales or internal sales is essential.
* Debt counselling knowledge is an advantage.
* Excellent spoken communication with a natural ability to influence and persuade.
* Clear and professional written communication; native English fluency is essential.
* Skilled in active listening and quickly establishing rapport with others.
* Strong focus on customer needs, paired with a solution-driven mindset.
* Well-organized and reliable with strong follow-through.
* Comfortable using basic computer programs, including MS Office and CRM systems.
* Goal-driven and able to thrive in a dynamic, fast-paced setting

Key Responsibilities:
* Call and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.).
* Understand customer needs and provide suitable information on products or services.
* Qualify leads and update CRM with accurate customer details and call outcomes.
* Persuade and guide prospects towards conversions (sales, appointments, or sign-ups).
* Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules.
* Handle sales queries, objections, and escalate complex cases to Management.
* Ensure compliance with company policies and always maintain professionalism.
* Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance