Inbound (Imports) Customer Service Agent

Findojobs South Africa; KwaZulu-Natal; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A logistics company in KwaZulu-Natal is seeking a qualified individual to handle shipping and logistics responsibilities. The ideal candidate should have a Matric, a relevant degree or diploma, and 2 to 3 years of experience in a similar role. Responsibilities include processing invoices, managing shipment status, and ensuring compliance with regulations, all in a fast-paced environment.

Qualifications

• Matric essential.
• 2 to 3 years experience in a similar role.

Responsibilities

• Perform a data quality check on captured files.
• Request ANF from the Line and upload into FCMS once received.
• Action all SOB requests.
• Send ANFs and correct invoices to clients prior to ETA.
• Process SARS via EDI within the deadline.
• Clear Sentry reports daily.
• Update the sailing schedule.
• Update Vessel ATAs on Oasis.
• Action re-direction and urgent movements.
• Arrange and hand over trem cards/haz declarations to ICS for hazardous cargo.
• Monitor NRCS / SAPS Border stop containers.
• Monitor DAP / DDP shipments.
• Send the Outturn report to the agents and follow up.
• View damaged cargo and instruct ICS how to handle the damaged cargo.
• Process invoices and send proof of payment to the party involved.
• Monitor container release status on NAVIS.
• Prepare costing and ensure that origin billing/invoicing is correct and follow up for amended invoices.

Skills

Ability to work in a fast-paced, demanding environment

Excellent time management skills

Attention to detail

Ability to use initiative

Skilled with a sense of urgency

Education

Degree or Diploma in Shipping and Logistics or relevant qualification

Job description

Requirements:

• Matric essential.
• Degree or Diploma in Shipping and Logistics or relevant qualification.
• 2 to 3 years experience in a similar role.

Responsibilities:

• Perform a data quality check on captured files
• Request ANF from the Line and upload into FCMS once received
• Action all SOB requests
• Send ANFs and correct invoices to clients prior to ETA
• Process SARS via EDI within the deadline
• Clear Sentry reports daily
• Update the sailing schedule
• Update Vessel ATAs on Oasis
• Action re-direction and urgent movements
• Arrange and hand over trem cards/haz declarations to ICS for hazardous cargo
• Monitor NRCS / SAPS Border stop containers
• Monitor DAP / DDP shipments
• Send the Outturn report to the agents â follow up
• View damaged cargo and instruct ICS how to handle the damaged cargo
• Process invoices and send proof of payment to the party involved
• Monitor container release status on NAVIS
• Prepare costing and ensure that origin billing/invoicing is correct, follow up for amended invoices with the correct charges
• Meet monthly budget (volume and revenue)

Skills and Competencies:

• Ability to work in a fast-paced, demanding environment
• Excellent time management skills
• Attention to detail
• Ability to use initiative
• Skilled with a sense of urgency