Inbound Direct Travel Specialist

Executive Placings; Johannesburg; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a Direct Travel Specialist to manage inbound bookings for Southern Africa. This role involves professional interaction with suppliers and travel planners, creative itinerary design, and ensuring exceptional service for dynamic guests. Ideal candidates will have extensive reservation experience and a solid understanding of various Southern African destinations. The position requires flexibility with working hours and a proactive approach to selling products and services. Join a vibrant team and make a significant impact on unforgettable travel experiences.

Qualifications

• 5+ years of reservation experience in inbound tour operations.
• Strong knowledge of Southern African destinations.

Responsibilities

• Handle reservations from quote to finalization including invoicing.
• Design creative itineraries for direct clients.

Skills

Reservation Experience

Knowledge of Southern Africa Destinations

Communication Skills

Tourplan Reservations System

Tools

Tourplan

Job description

Inbound Direct Travel Specialist – Johannesburg North.

Inbound Destination Management is looking for a Direct Travel Specialist with experience handling inbound bookings to Southern Africa for Direct Clients. This role is based in Sandton.

Requirements:

• Must have at least 5 years of reservation experience in an inbound tour operating environment
• A good knowledge of any of the following destinations – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
• A good knowledge of FIT and Groups policies and procedures
• Communication skills and a good command of the English language
• Tourplan reservations system; added advantage

Duties include:

• Calm and professional interaction with both suppliers and travel planners, telephonically & via email
• Creative and out-of-the-box planning and designing of itineraries
• Handling reservation requests either by email or telephonic
• Processing of reservations from quote to finalising, including reservations, invoicing and travel documents
• Professional servicing of dynamic direct guests
• Proactive selling of products and services ensuring the best possible safari for the guest
• Backup for colleagues when they are away from the office
• Expanding product knowledge through attending training sessions

Extra info:

• Saturday duty and cell phone duty on a rotation basis
• Public holiday duty and cell phone duty on a rotation basis
• Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on a rotation basis