Inbound Customer Support & First-Call Resolution Specialist

Altron; Midrand; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Altron in Midrand is seeking a Customer Service Agent to handle inbound calls and emails, resolve queries, and deliver an exceptional customer experience. The role emphasizes accuracy, adherence to processes, and strong communication skills within a permanent position in a busy customer service team.

The ideal candidate has 1–2 years in a call centre or customer service environment, solid CRM and telephony experience, and proficiency in Microsoft Office.

Qualifications

• Grade 12 is essential.
• Customer Service qualification is advantageous.

Responsibilities

• Handle inbound customer calls and emails within service levels.
• Provide accurate product/service information and follow processes.
• Resolve customer queries, escalate when needed, and maintain records in CRM.
• Deliver professional, courteous service and aim for first-contact resolution.

Skills

Communication

Customer service

Problem solving

Attention to detail

Education

Grade 12

Customer Service qualification

Tools

CRM systems

Telephony platforms

MS Office

Job description

Altron in Midrand is seeking a Customer Service Agent to handle inbound calls and emails, resolve queries, and deliver an exceptional customer experience. The role emphasizes accuracy, adherence to processes, and strong communication skills within a permanent position in a busy customer service team.

The ideal candidate has 1–2 years in a call centre or customer service environment, solid CRM and telephony experience, and proficiency in Microsoft Office.