In-Store Customer Experience Specialist

Mamba Magnate Marketing; Mbombela (Nelspruit); On-site; ZAR 100,000 - 145,000; Full time

Job summary

Mamba Magnate Marketing in Mpumalanga is seeking an Instore Sales Agent to assist customers, resolve queries, and provide accurate product information to ensure a positive shopping experience.

You will handle inquiries via phone, email and in-person, stay calm under pressure, and work with the team to meet customer needs. The ideal candidate has strong communication, problem-solving, and organizational skills, with a customer-first attitude.

Qualifications

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to learn new systems quickly.
• Maintain calm and professional demeanor with difficult customers.
• Strong attention to detail and good organizational skills.
• Reliable, punctual, and able to work independently and as part of a team.
• Customer-first attitude and willingness to go the extra mile.

Responsibilities

• Respond to customer enquiries via phone, email, chat, and other communication channels.
• Provide accurate information about our products and services.
• Handle customer complaints and resolve issues professionally and efficiently.
• Process customer requests, orders, returns, or account-related queries where required.
• Keep accurate records of customer interactions and follow up on outstanding matters.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a professional and helpful attitude at all times.
• Work closely with team members to ensure customer needs are met.

Skills

Communication

Listening

Problem-solving

Learn systems

Customer-service

Attention to detail

Organizational skills

Reliability

Teamwork

Customer-first

Job description

Mamba Magnate Marketing in Mpumalanga is seeking an Instore Sales Agent to assist customers, resolve queries, and provide accurate product information to ensure a positive shopping experience.

You will handle inquiries via phone, email and in-person, stay calm under pressure, and work with the team to meet customer needs. The ideal candidate has strong communication, problem-solving, and organizational skills, with a customer-first attitude.