Job Purpose
Encouraging customer engagement and increasing profit(s) per customer whilst managing risk(s). To embark on continous system(s) and process(es) improvements and consistency whilst maintaining our core values and culture. To strive and achieve our business & departmental principles and touchpoints while maintaining our core values and culture.
Key Performance Areas
- Full Seafreight Import (Forwarding & Clearing) function to be handled with all associated activities & requirements
- Identify where automation, intergration and technologies can be implemented to improve the deliverables of Savino Del Bene
- Develop new strategies for certain markets, clients, trades, routes and modes
- Analyze trends and data conclusions
- Analyze client activity, volumes moved, routes in operation, profits and losses
- Ensure all processes are adhered to and QA points are in place
- Ensure compliance and accreditation within the ISO system
- Close all / any gaps that might be present
- Strategic involvement with KAM’s (Key Account Manager) to establish client opportunities and securing for new or extension business
Qualifications Required
- Matric
- Diploma/Degree in Logistics Management or in Transport and Supply Chain Management and/or relevant Tertiary equivalent qualification.
Experience Required
- Min 5 years Seafreight Imports experience and related experience in the field
- Core mode (air) fundamental principles
- Sea forwarding procedures
- Sea clearing procedures
- Import procedures
- Customs procedures
- Carrier (airlines) processes and procedures (requirements)
- Transporter and network processes and procedures (requirements
- Customer liason
- Disputes, resolutions and settlements
Skills Required
- Mathematical analysis
- Trend analysis
- Negotiation skills
- Management skills
- Time management
- Customer engagement
- Query Resolutions
- Computer literacy - System & software literacy, MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
- L-Shipping (In House systems)
- Shipshape would be beneficial
Other
- Savino Del Bene rate / pricing structure(s)
- Service provider(s) rate / pricing structure(s)
- Savino Del Bene client / sector structure(s)
- Savino Del Bene network structure(s)
- Alternatives availible within the service offerings and sectors
- Industry relatedness and the type of services offered
- How activities can be priced
- How synergies can be achieved
- Market powers
Personal Attributes
- Savino Core Values (Innovation, Respect, Trust, Teamwork, Quality and Integrity)
- Propensity to own
- Propensity to hand off
- Disciplined
- Resilient
- Frustration Handling
- Conflict Handling
- Problem Solving
- Responsiveness
- Self-confidence
- People Positive
- Attention to detail and Accuracy
- Professional and Presentable at all times
- Remain calm and collected when handling Pressure