Implementation Specialist Johannesburg North

Network Contracting Solutions; Gauteng; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

An innovative company is looking for a Payroll Implementation and Consulting Specialist to join their dynamic team. This hybrid role involves implementing software solutions at client sites, conducting needs analyses, and ensuring compliance with payroll regulations across various regions, including South Africa and parts of Africa. You'll be responsible for providing exceptional client support, managing training sessions, and maintaining strong relationships with clients. If you're passionate about payroll systems and have a knack for problem-solving, this opportunity is perfect for you to make a significant impact in the industry.

Qualifications

• 5+ years of relevant experience in Payroll Implementation and Consulting.
• Degree/Diploma or relevant qualification in IT and/or Payroll.

Responsibilities

• Implementing software at clients' premises and providing on-site training.
• Consulting with clients to solve problems and advise on best practices.

Skills

Payroll Implementation

Client Consultation

Needs Analysis

Advanced Excel Skills

Customer Service

Education

Matric

Degree/Diploma in IT

Payroll Diploma

Tools

PeopleWare

E@syfile

CRM Call Logging System

Job description

Hybrid Payroll Implementation and Consulting Specialist

Reference: NCM-KMa-1

Hybrid role - Based in Johannesburg.

Our company, specializing in software design and implementation, is seeking a skilled Payroll Implementation and Consulting Specialist.

Responsibilities

1. Implementing the software at clients' premises.
2. Performing needs analysis and payroll setup to meet statutory requirements (Tax, UIF, Basic Conditions of Employment Act, etc.) for RSA and African clients (Angola, Nigeria, Swaziland), including the Middle East.
3. Consulting with clients to solve problems, advise on best practices, statutory issues, support payroll processes, and implement modules.
4. Assisting clients with Tax Year Ends and Mid-year Tax Year Reconciliation, involving E@syfile and SARS E-filing.
5. Invoicing clients and compiling consulting reports for client sign-off.
6. Managing own schedule and meeting monthly targets based on consulting, training, and support hours.
7. Providing on-site training at clients' premises.
8. Offering telephone support to clients, including gathering information to resolve issues effectively.
9. Logging calls on the Call Logging System (CRM).
10. Presenting training courses.
11. Staying current with statutory changes.
12. Building a network with SAGE Payroll users in the industry.
13. Supporting software upgrades and legal patches.
14. Handling ongoing client queries and testing reported problems.
15. Maintaining Human Resource procedures across the coastal region of South Africa, including administering HR plans, developing policies, maintaining employee handbooks, conducting recruitment, and ensuring compliance with employment regulations.

Minimum Requirements

• Matric plus 5+ years of relevant experience.
• Degree/Diploma or relevant tertiary qualification in IT and/or Payroll Diploma.
• Payroll industry certifications are advantageous.
• Relevant experience in Service, Consulting, and Implementation.
• Deep understanding of customer service models and client business environments.
• In-depth knowledge of PeopleWare and Payroll systems.
• At least 3 years' experience in Payroll and advanced Excel skills.

Package & Remuneration

Hourly rate to be discussed.