Implementation Specialist

Findojobs South Africa; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading software solutions firm in Sandton, Johannesburg is seeking an experienced Implementation Specialist. Responsibilities include managing end-to-end software deployments, engaging with clients to gather requirements, and providing user training. Ideal candidates will have at least 3 years in similar roles and a relevant tertiary qualification. Own transport is essential for this office-based position.

Qualifications

• 3+ years in a relevant role (e.g., Implementation Consultant, Onboarding Specialist, Business Analyst, Customer Success).
• Industry exposure in Debt Collection, Finance, or AR (advantageous).
• Valid driver’s license and own transport (required).

Responsibilities

• Lead and manage implementation projects from planning to execution.
• Facilitate client engagement sessions to capture requirements and conduct gap analysis.
• Deliver user training (on-site & remote) tailored to business processes.
• Configure databases and systems per project scope.
• Document implementation notes, use cases, and training records.
• Ensure quality delivery aligned with project milestones and best practices.
• Maintain strong communication with technical and client stakeholders.

Skills

Strong communication and client-facing skills

Ability to translate business needs into technical configurations

Proficient in SQL database setup and configuration

Exceptional time management and task prioritization

High attention to detail with solid documentation practices

Confident presenter and proactive problem-solver

Education

Tertiary qualification in IT, Business Process, or Project Management

Job description

Job Specifics:

• Location: Sandton, Johannesburg (Office-Based)
• Employment Type: Full-Time / Permanent
• Travel: Required (Own transport essential)
• Experience Level: Mid-Level (3+ years)

Role Overview:

A growing client within the software solutions space is seeking an experiencedImplementation Specialist to manage end-to-end deployment of software systems for clients. The role is responsible for gathering business requirements, configuring systems, training users, and ensuring a seamless handover to support teams post-implementation.

This position plays a crucial role in aligning client expectations with software capabilities, ensuring value delivery and long-term satisfaction.

Key Responsibilities:

• Lead and manage implementation projects from planning to execution
• Facilitate client engagement sessions to capture requirements and conduct gap analysis
• Deliver user training (on-site & remote) tailored to business processes
• Configure databases and systems per project scope
• Document implementation notes, use cases, and training records
• Ensure quality delivery aligned with project milestones and best practices
• Maintain strong communication with technical and client stakeholders

Skills & Competencies:

• Strong communication and client-facing skills
• Ability to translate business needs into technical configurations
• Proficient in SQL database setup and configuration
• Exceptional time management and task prioritization
• High attention to detail with solid documentation practices
• Confident presenter and proactive problem-solver

Minimum Requirements:

• 3+ years in a relevant role (e.g., Implementation Consultant, Onboarding Specialist, Business Analyst, Customer Success)
• Tertiary qualification in IT, Business Process, or Project Management
• Industry exposure in Debt Collection, Finance, or AR (advantageous)
• Valid driver’s license and own transport (required)