Implementation Engineer (IE)

Mindworx Consulting; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading consulting company seeks a skilled individual to customize system functionality for insurance products and manage implementations. The ideal candidate will have a Bachelor's degree in IT or a related field, at least 6 years of experience in insurance technology, and expertise in platforms like Guidewire and Sapiens. Strong analytical and communication skills are essential for success in this role, which requires deep understanding of insurance compliance and product workflows.

Qualifications

• 6+ years in insurance tech implementation or systems integration.
• Experience with systems like Guidewire, Duck Creek, Tial, Sapiens.

Responsibilities

• Customize system functionality to support insurance products.
• Perform unit testing and manage promotions through IDIT.
• Set up various payment plans and GL mapping.

Skills

Short-term insurance products knowledge

Stakeholder management

Analytical thinking

Education

Bachelor's degree in IT, Computer Science, or Insurance-related field

Tools

SQL

REST APIs

SOAP APIs

XML

JSON

Job description

Key Responsibilities

• Functionality Customization via IDIT Setup Wizards: Customizing system functionality ensures support for a wide range of insurance products and workflow processes. IEs should be able to:
  • Use the IDIT Product Designer / Manager setup wizard to create / update products. They should be able to add / update: Covers, Underwriting, Clauses, Product definition parameters.
  • Use the Security Manager setup wizard and be able to: Create Roles and Privileges and attach / remove them for specific user(s); Define Organization Hierarchy for the insurance company.
  • Use the Workflow Builder setup wizard and must be able to: Create / Update Manual Actions, Events, Follow-up tasks, Queues, and set up escalation levels as required; Define workflows by attaching relevant events, tasks, and document correspondences to required system or manually created actions.
  • Use IDIT Document Manager and Sapiens Docs MS Word plugin, and must be able to: Create data dictionary tags to be used for printing specific data points from the system to the document template; Define / Update various incoming / outgoing document types (Regular File, SMS, Emails); Create and design the above-mentioned document templates.
  • Using various setup wizards under the Settings and Utility menus of IDIT: Set up various Payment Plans as per business needs; Set up GL codes, and perform GL mapping for IDIT transaction types against provided GL account codes.
  • Set up Dunning (Non-Payment) steps and actions; Use Loss Event and Litigation Setup Builder to add / update new damage codes for Claims; Create / Update Reserves and Payment templates via the setup wizard.
  • Maintain reference table values via the Setup Builder wizard: Add / Update values for specific master reference tables (e.g., tables created to store values in Drop-down fields used across the system); Upload and populate reference tables with large volumes of data using the upload wizard of IDIT.
  • Use IDIT Rule Editor to define / update business rules using data dictionaries and coefficients; Define / adjust system parameters (Product Version and Application) to tailor the IDIT PAS to specific business requirements.
  • Closely work with BAs and be proficient in the knowledge of understanding and using IDIT Setup workbooks created by BAs; Maintain certain agreed IDIT setup workbooks following new additions or updates.
  • Create various Agreement types used by the system, for example: Agent Commission; Agreement, Collective agreements.
  • Understand the functionality implemented and perform Unit Testing before promoting to the Testing team; Use IDITs Promotion Manager tool; Create and manage promotions (a set of SQL statements generated by the system) and commit changes under a promotion.
  • Have working knowledge of the release process from Dev to the SIT environment (using CI pipeline); Analyze defects related to setup and provide resolutions.

Required Qualifications

• Bachelor's degree in IT, Computer Science, or Insurance-related field

Required Experience (relevant or in a similar role)

• 36 years in insurance tech implementation or systems integration
• Experience with platforms like Guidewire, Duck Creek, Tial, Sapiens, or proprietary insurer systems; REST / SOAP APIs; SQL; XML / JSON

Required Knowledge and Skills

• Deep understanding of short-term insurance products (motor, property, liability, commercial lines)
• Familiarity with FSCA, POPIA, and insurance compliance frameworks
• Strong communication, stakeholder management, and analytical thinking
• Good conceptual, analytical, and mathematical skills
• Strong techno-functional orientation, with understanding of IT Landscape, Object Orientation, multi-tier Application, Database Design, and readiness to understand business processes, complex calculations, and SQL queries
• Ability to match customer functional requirements and application system functionalities
• Good verbal and written communication skills
• Good learner and self-starter, and a team player, ready for the next challenge - wherever it may be