Implementation Consultant

Dye & Durham; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Implementation Consultant, der die Implementierung von Softwarelösungen leitet und Kunden durch den Prozess begleitet. In dieser Rolle sind Sie verantwortlich für die Schulung der Kunden im Umgang mit dem GhostPractice-System, das Verstehen ihrer Anforderungen und die Problemlösung. Die Position erfordert hervorragende Kommunikationsfähigkeiten und die Fähigkeit, mehrere Projekte gleichzeitig zu managen. Das Unternehmen bietet ein dynamisches Umfeld mit Weiterbildungsmöglichkeiten und attraktiven Zusatzleistungen, um sicherzustellen, dass Sie für zukünftige Herausforderungen bereit sind.

Benefits

Gesundheitsversorgung

Pensionsplan

Unternehmensrabatte

Wellness-Programme

Bezahlte Tage für Umzüge oder ehrenamtliche Tätigkeiten

Qualifications

• Erfahrung im Umgang mit Softwareimplementierungen und Kundenbetreuung.
• Fähigkeit, mehrere Prioritäten zu managen und organisiert zu bleiben.

Responsibilities

• Leitung der Implementierung von Softwarelösungen für Kunden.
• Schulung der Kunden in der Nutzung des GhostPractice-Systems.
• Verwaltung von Projektplänen und Meilensteinen.

Skills

Kommunikation

Microsoft Office

Projektmanagement

Problem solving

GhostPractice System

Tools

GhostPractice

Job description

We are seeking a dedicated and detail-oriented Implementation Consultant to join our dynamic team. In this role, you will be responsible for guiding clients through the implementation of our software solutions, ensuring a seamless transition and optimal utilisation of our products. Your expertise will play a crucial part in enhancing client satisfaction.

Key Responsibilities

• Understand all the functionality within the GhostPractice system.
• Installing and setting up software at clients.
• Interviewing clients and their staff in order to understand their business and operational requirements.
• Analysing the information that clients currently use to perform their duties.
• Converting Non-Financial client's data from Legacy system into GhostPractice.
• Managing and completing the conversion process between the conversions Team and Implementation Team.
• Updating clients with latest GhostPractice version.
• Train clients on all the functionality within the GhostPractice system.
• Problem solving of client issues.
• Functional testing of software.
• Preparing and managing project plans.
• Servicing clients in terms of their requirements of the GhostPractice system.
• Meeting with clients and managing projects.

Skills, Knowledge & Expertise

• Ability to handle multiple priorities and remain focused and organized.
• Ability to effectively communicate verbally and in writing.
• Proficiency in Microsoft Office products.
• Understand all the functionality within the GhostPractice system.
• Effectively manage Project Milestones and Due Dates.

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer's challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together

Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.