Ikhaya – Guest Experience Coordinator

Hire Resolve – Top Recruitment Agecny; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prestigious guest house in Cape Town is seeking a professional Guest Experience Coordinator to enhance guest satisfaction and support daily operations. The ideal candidate has hospitality management experience, excellent communication skills, and a passion for working with people. Fluency in English and a valid driver's license are essential. This role offers a salary of R15,000 per month plus commission, with flexible hours.

Qualifications

• Proven experience in hospitality, guest house or estate management.
• Fluency in English is essential; proficiency in Afrikaans, Dutch or German is highly advantageous.
• Must have a valid driver’s license and own vehicle.

Responsibilities

• Deliver an exceptional and personalised guest experience.
• Coordinate daily operations, including overseeing staff.
• Manage and maintain online travel agency platforms.
• Support digital marketing initiatives and direct bookings.

Skills

Hospitality management

Interpersonal skills

Social media management

Event coordination

Customer engagement

Basic Excel reporting

Tools

Nightsbridge

Job description

iKhaya Safari Lodge,a prestigious and well-established 4-star guest house is seeking a professional, service-oriented Guest Experience Coordinator to join our team. This is a full-time role with flexible hours working Monday to Saturday. The role will be based in Constantia, Southern Suburbs, Cape Town. The successful candidate will play a key role in ensuring every guest enjoys a seamless and memorable stay, while also supporting the day-to-day operations and business growth of the establishment.

About the Guest House:
Our guest house has 10 rooms and accommodates up to 20 guests and is known for hosting weddings, events, and international travellers, mainly Dutch and German. With future expansion plans underway, we are looking for someone who is committed to growing alongside the business in a long-term capacity.

Key Responsibilities:

• Deliver an exceptional and personalised guest experience from check-in to check-out
• Coordinate daily operations, including overseeing 3 housekeepers and 1 gardener
• Assist in event and wedding preparations as needed
• Manage and maintain online travel agency (OTA) platforms such as Booking.com and Airbnb
• Weekly Instagram and Facebook posts
• Participation in direct booking campaigns
• Basic content creation and visual uploads to OTA platforms
• Monitor competitor pricing and maintain up-to-date listings
• Maximise guest satisfaction and occupancy through effective upselling and guest engagement
• Coordinate and oversee breakfast service to ensure a high standard of presentation and guest satisfaction
• Manage and execute weekly social media posts (primarily Facebook)
• Support digital marketing initiatives and drive direct bookings
• Perform administrative duties including basic Excel reporting
• Maintain a cashless environment; assist in implementing systems accordingly

Key Requirements:

• Proven experience in hospitality, guest house or estate management
• Strong interpersonal and communication skills with a passion for working with people
• Professional presentation and the ability to engage confidently with an international clientele
• Fluency in English is essential; proficiency in Afrikaans, Dutch or German is highly advantageous
• IT literate and social media savvy
• Experience with Nightsbridge
• Excellent written and verbal communication skills
• Own vehicle and a valid driver’s license is essential
• Must be flexible and available for occasional early mornings or late evening duties (sleepovers may be required occasionally)
• This is not a live-in role

Contact Hire Resolve for your next career-changing move.

• Salary: R15,000 per month + Commission
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today!

You can also visit the Hire Resolve website: www.hireresolve.us or email us your CV:

[e-mail]