ICT Service Manager

CIPC - Companies and Intellectual Property Commission (a member of the dtic Group); Pretoria; On-site; ZAR 450,000 - 600,000; Full time

Job summary

A leading organization seeks an ICT Service Manager to oversee the management of ICT service calls and act as a liaison between ICT and business units. The role involves ensuring service levels, managing staff, and maintaining compliance with ICT governance. Ideal candidates will have substantial experience in ICT desktop support and relevant qualifications.

Qualifications

• More than 3 years’ experience as ICT desktop support/services manager.
• Experience in ICT services and infrastructure management.
• Exposure to frameworks such as ITIL, ITSM, or COBIT.

Responsibilities

• Manage desktop support services, staff, and technology.
• Ensure ICT governance over the desktop environment.
• Proactive monitoring and management of service levels.

Skills

Desktop Support Management

ICT Service Management

IT Governance

Education

3-year ICT National Diploma or degree (NQF 6 or higher)

ITIL training/certification

MSCE

A+

N+

Job description

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ICT Service Manager

Ref No: S20001

Nature of employment: Permanent

Job Purpose: Proactive Management of the ICT service calls and act as a link between ICT and business.

Required Minimum education/training

• 3-year ICT National Diploma or degree (NQF 6 or higher)

•ITIL training/certification

•MSCE, A+, N+

Required Minimum work experience:

•More than 3 years’ experience as ICT desktop support/ services manager

•Experience in other ICT services and infrastructure management areas

•Exposure to frameworks such as ITIL, ITSM or COBIT

•Experience in industries similar to CIPC

•Experience with business service management solutions

•Manage desktop support services

•Manage desktop support services staff, technology, projects and changes

•Manage the provision of desktop support services i.t.o agreed service levels

Key performance areas:

•Ensure ICT governance over the desktop environment.

•Provide reports and escalations to Senior Manager

•Act as a link between ICT and business

•Proactive Monitoring and Management of Service levels with the Business

Background verification, including criminal record and citizenship checks, it is the applicants' responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan.

Correspondence will be limited to shortlisted candidates only. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.

If you do not hear from us within two months of the closing date of this advertisement, please accept that your application was unsuccessful.

CIPC reserves the right not to fill an advertised position.

Kindly note that faxed, emailed, posted and or hand delivered applications will not be considered.

Should you experience any difficulty in applying please contact the CIPC Recruitment Office at 087 743 7197 / 7075 / 087 260 1554

Closing date: 23 June 2025