ICT Operations Manager

ExecutivePlacements.com - The JOB Portal; Gqeberha; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

A leading company in the ICT sector seeks an experienced ICT Operations Manager to lead their ICT strategy across multiple teams. This role involves strategic oversight of ICT services, vendor management, and ensuring adherence to governance frameworks. Candidates should have a strong background in ICT management with a focus on enhancing service delivery and continuous improvement.

Qualifications

• Minimum of five years experience in ICT management.
• Experience overseeing a team of 10 or more.
• Strong technical proficiency in ICT security.

Responsibilities

• Ensure effective delivery of ICT services across the business.
• Manage vendor relationships and incident resolution.
• Drive continuous improvement and customer satisfaction.

Skills

Analytical skills

Strategic thinking

Risk management

Communication

Delegation

Education

Undergraduate degree in technology

ITIL certification

Tools

Virtualization (On-premises and cloud)

ERP systems

Microsoft 365

Networking

Firewall management

Job description

Recruiter:

Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC

Job Ref:

83072829

Date posted:

Tuesday, May 13, 2025

Location:

Port Elizabeth, South Africa

SUMMARY:

POSITION INFO:

Our client is seeking a dynamic and experienced ICT Operations Manager to lead and drive our ICT strategy across multiple teams.

This pivotal role will report directly to the Chief Information Officer (CIO) and will be responsible for ensuring the effective delivery of ICT services across the business. The ICT Operations Manager will be accountable for ensuring service level targets are consistently met or exceeded, aligning technology strategies with departmental goals, and managing the performance and development of ICT staff. This role requires a strategic thinker who can manage ICT orders, governance targets, and operational strategies while proposing cost-effective solutions to mitigate risks and enhance the ICT estate.

Key responsibilities:

Management of stock and assets, implementing and reviewing business processes and solutions, resolving technical issues through root cause analysis, and ensuring adherence to the ICT governance framework. The manager will also serve as the primary escalation point for operational support issues, including after-hours support, and will be instrumental in driving continuous improvement and customer satisfaction across the organization.

The role demands effective vendor management, incident and problem resolution, and robust availability and capacity management in line with ITIL practices. The successful candidate will maintain comprehensive knowledge management systems, oversee budget and documentation management, and ensure the proactive design, implementation, and maintenance of IT infrastructure. Additional responsibilities include developing IT policies, disaster recovery planning, system monitoring, and enhancing data security through strategic solutions.

Experience and Skills:

Applicant must possess a minimum of an undergraduate degree in technology, an ITIL certification, and at least five years of experience in an ICT management role overseeing a team of 10 or more. Strong analytical, conceptual, prioritization, and delegation skills are essential, along with the ability to communicate effectively at all levels.

Technical expertise should include virtualization (On-premises and cloud), ICT security, business continuity, ERP systems, threat and vulnerability management, business process mapping, project management, Microsoft 365, endpoint and firewall management, networking, and DNS/DHCP/Active Directory.

Additional Skills:

We are looking for a leader with strong technical proficiency, strategic thinking, risk management capabilities, and the ability to manage IT projects from inception to completion. Experience in the FMCG sector and budget management will be advantageous

Should you not receive a response within 2 weeks please consider the application unsuccessful.