ICT Operations Assistant

Quest Staffing Solutions; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading staffing solution company in Johannesburg is seeking a Specialist for ICT Operations Support on a 6-month contract. This role involves ensuring seamless customer onboarding and managing order processing in the dynamic telecommunications industry. The ideal candidate will possess strong operational skills, relevant qualifications, and a proven track record in ICT environments. This chance offers an hourly rate of R150 and the opportunity to work within a collaborative and efficient team.

Qualifications

• Minimum 3 years in Enterprise ICT environment.
• Experience in matrix structures and operations environments.

Responsibilities

• Perform operational processes for ICT client onboarding.
• Capture and coordinate customer data and service accounts.
• Undertake quality assurance on orders and documentation.

Skills

Microsoft Office

Siebel

MS Power BI

Operations understanding

Education

Matric / Grade 12

3-year tertiary degree/diploma (Bachelor of Commerce or Business qualification)

Job description

Specialist: ICT Operations Support - 6 months Contract

Highly dynamic and fluctuating Telecommunications and ISP industry

The purpose of this role is to ensure and provide seamless and efficient customer on-boarding, proactive churn management, cancellations, order capture and processing and tracking to order fulfilment and any other ICT operations activities.

Duties & Responsibilities

Perform operational processes for ICT Client onboarding and service cancellations

Client onboarding via Siebel/Glide 1

• Consolidate all Customer docs to On-Board the customer by:
• Capture customer details and generate a Customer Account
• Capture site details and generate Service Accounts
• Capture billing structure as defined by customer and system capability
• RICA performed and supporting doc uploaded (client & fixed number)
• Capture and Coordinate credit limit adjustments with Vetting
• Process ADHOC customer a/c amendments
• Monitor digital Glide 1 onboarding process

Order capture via Siebel/Glide1

• Capture customer services as stated on customer Bill of Material (BOM) and Sales Order Form (SOF)
• Attach feasibility result and all supporting documents to quote
• Manage all queries relating to order being captured
• Track order through all functional arears (Vetting, Commercial and Billing QA ) through to fulfilment
• Track and monitor all Glide 1 transactions (Quotes and orders)

Primary controls (Siebel / Glide 1)

• Undertake quality assurance on all documentation/information for all orders received (SOF) & BOM) and issue SR number
• Advise sales team where information is incomplete/ complete.
• Check quote captured against BOM - QA workflow
• Check discounted price in Quote - Commercial QA workflow
• Check order flow end-to-end (Siebel, BRM, WFM)
• Provide Related Systems support for Sales

Desired Experience & Qualification

• Matric / Grade 12
• Minimum 3-year tertiary degree/diploma (Bachelor of Commerce or Business qualification or equivalent)
• Minimum of 3 years in Enterprise ICT environment.
• Experience in working in matrix structures and leading through influence and cross-collaboration
• Proven track record in operations environments
• MS Office (Word, Excel, and Outlook)
• Siebel
• MS Power BI
• Understanding of operations and fulfilment processes in the telecom industry

Salary: R150 per hour (non-negotiable)

Contract: 6 months

Location: West Rand (Johannesburg)

NB. Apply directly through LinkedIn or email your CV, in the subject line insert" ICT Operations Support - Johannesburg" to [e-mail]