ICT MANAGER at Medical Scheme

An ICT Manager maintains digital and technology strategies through technology leadership, investigating, identifying, and implementing technological strategic solutions. Direct digital technology provision by studying organization goals, strategies, and practices and delivering and supporting strategic plans for implementing digital technologies. They are confident, competent, and capable individuals able to apply leadership and change management skills to operate in a range of digital and technology related specialist roles. This standard is based upon a core set of knowledge, skills and behaviors that will be supplemented by one specialism detailed below.

The ICT Manager is responsible for overseeing our data systems, reporting frameworks and policies, guaranteeing the integrity and precision of data as well as IT related functions. An experienced IT Specialist with a focus on data analytics will be responsible for managing and optimizing the organization's IT systems while leveraging data analysis to drive decision-making and improve business outcomes. This role combines technical expertise in IT infrastructure, operations, software management, governance frameworks with analytical skills to interpret complex data sets, ensuring efficient operations and strategic insights.

As the ICT Manager, you will ensure that the IT systems run smoothly, are secure, and integrate well with business operations. Additionally, your data architecture experience will be pivotal in designing scalable, efficient, and secure data management systems for Bonitas.

Roles and Responsibilities

• Identify, document, review and design IT enabled business processes and Scheme member solutions that define a set of activities that will accomplish specific Scheme goals and provides a systematic approach to improving those processes;
• Design and develop technology roadmaps, implementation strategies and transformation plans focused on digital technologies to achieve improved member satisfaction, functionality and end user experience;
• Manage IT budgets and ensure cost-effective technology solutions;
• Provide excellent customer service to all stakeholders;
• Ensuring projects adhere to governance frameworks and all documentation (including learnings) is maintained appropriately for each project;
• Oversight management on data from administrator is accurate, consistent, and reliable throughout its lifecycle, which is critical for making valid and trustworthy decisions;
• Identify relevant innovative opportunities and initiatives that will be proposed for approval. Implementation aligned to approved project methodology;
• Stay updated with industry trends and best practices in IT, cyber awareness and data analytics; provide recommendations for system and process improvements based on emerging technologies and best practices;
• Oversee the planning, implementation, and monitoring of IT projects and services;
• Manage service provider requirements aligned to the Scheme I&T Governance Framework;
• All KPA outputs must be achieved in collaboration with outsourced service providers.

B.SC., [URL Removed] OR B.COM degree in Information Technology is essential

Bachelor's degree in Computer Science, Information Technology, Data Science or a related field is essential

Comp TIA A+ Certifications (Google Data Analytics, Microsoft Certified: data Associate)

ITIL Foundation Certification

Cloud certifications

Data-related certifications

• Proficiency in data analytics tools (e.g. Tableau, Power BI, SQL)
• Experience in programming languages (e.g. Python, R)
• Knowledge of database management systems (e.g. MySQL, PostgreSQL)
• Familiarity with IT infrastructure and security best practices

• Degree with 2-5 years experience
• Data Analyst
• ICT Specialist
• ITIL Foundation Certification
• Cloud Certifications
• Data-related certifications
• COMP TIA A+ Network+ or similar