I.T Support Technician

Kagiso Media; Johannesburg; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading company in the broadcasting sector is looking for an I.T Support Technician based in Johannesburg. The role involves providing comprehensive IT systems support, maintaining broadcast technologies, and managing facility functions. Ideal candidates will have a post-Matric qualification and experience in both IT and broadcasting systems, alongside strong administrative and technical skills.

Qualifications

• Post Matric qualification in IT or technical field.
• Heavy duty driving license is required.
• Experience in supporting broadcast and IT systems.

Responsibilities

• Provide desktop support and manage IT systems.
• Support technical operations for broadcasting.
• Assist with building management and maintenance tasks.

Skills

M365

Azure user admin

Networking

Apple Mac OS

MS Windows

Education

Post Matric qualification with relevant technical course

Tools

Mimecast

Cloud backup services

RCS

NewsBoss

Job description

Job title : I.T Support Technician

Job Location : Gauteng, JohannesburgDeadline : June 27, 2025Quick Recommended Links

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IT Systems

• Provide desktop support, maintain, and develop Jacaranda FM’s IT systems and infrastructure.
• Install, maintain, and upgrade workstations to ensure optimal performance.
• Perform regular data backups and implement recovery procedures to safeguard information.
• Manage Microsoft 365, Azure, and Mimecast user accounts, including mailbox configurations.
• Configure and maintain NAS storage systems to support data storage needs.
• Maintain an accurate inventory of IT assets and manage technical consumables.
• Monitor and manage internet and data security to protect organisational resources.
  
  

Broadcasting

• Provide first-line technical support for broadcast studios and reduce transmission downtime.
• Maintain and support broadcasting systems (RCS, NewsBoss).
• Assist with live studio operations, recordings, and podcast sessions.
• Update Standard Operating Procedures documentation and support business continuity testing.
• Offer Standby support for HQ and satellite studios.
  
  

Facility Management

• Support general building, security, and maintenance functions.
• Assist in managing service provider relationships ( e.g., Sentech, Telkom, Neotel, Zenprop).
• Maintain supplier database and support BEE compliance.
• Assist with technical maintenance, studio upkeep, and infrastructure upgrades.
• Help manage PBX systems, access control, and security cameras.
• Contribute to the development of a fault management system.
  
  

General

• Participates as a member of the technical team.
• Contributes positively to the technical team and station.
• Execute any tasks that may reasonably be expected.
• Assist with loading of invoices onto procurement portal.
  
  

Requirements

• Post Matric qualification, with relevant technical course
• Heavy duty driving license
  
  

Skills & Experience

• M365, Azure user admin, Networking, Apple Mac OS and MS Windows experience.
• Familiarity with Mimecast and cloud backup services.
• Service Oriented knowledge.
• Knowledge of RCS, NewsBoss will be a bonus.
• Experience in Transmission, broadcasting and linking technologies.
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