I&T Service Desk Support Technician - VKB I&T, Head Office, Reitz

VKB Agriculture; Vrystaat; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An agricultural company in South Africa is seeking a tech-savvy First Line I&T Service Desk Support Technician. This role involves resolving technical issues, managing I&T equipment, and providing exceptional client service. Ideal candidates will have a Grade 12 qualification, computer literacy, and a problem-solving mindset. This position offers a supportive team environment in the friendly town of Reitz.

Qualifications

• Computer literacy is essential; technical knowledge is a plus.
• Previous experience with financial systems is beneficial.

Responsibilities

• Monitor VKB's I&T equipment for smooth operation.
• Act as a friendly voice behind the Service Desk to solve problems.
• Liaise with users and internal teams for seamless service.
• Complete daily tasks on internal financial systems timely.
• Share reports to improve I&T services.

Skills

Problem-solving

Good communication skills

Client service

Reliability under pressure

Education

Grade 12 / NQF Level 4

Job description

Introduction to the VKB Group

The VKB Group is an agricultural company, providing support to farmers and producing straight-from-the farm-foods for consumers. Apart from the various consumer brands, the VKB Group is also represented by its regional brands: VKB, GWK and NTK. Our roots are firmly planted in agriculture with farming at our core, continuously growing and evolving throughout the years.

Starting with providing everything needed on the farm to produce food, we now also operate in all areas of the food supply chain: processing, logistics, and national and global market channels.

This “house of brands” we’ve established with the support of our farmer shareholders is the foundation for building the agribusiness of the future.

Job Description

Are you the go-to person when someone says, “My computer’s not working!”? Do you enjoy solving tech problems, helping people, and making things run smoother behind the scenes? Then we’ve got just the role for you!

We're looking for a First LineI&T Service Desk Support Technician who’s not only tech-smart but also people-smart. You’ll be the first superhero users call when their systems go rogue – and you’ll help bring order back to the digital universe.

Requirements

• Grade 12 / NQF Level 4
• Computer literacy is a must – technical know-how is a big bonus!
• Previous experience with financial systems? That’s a nice-to-have!
• Willingness to work in our friendly town of Reitz

Duties and Responsibilities

• Keeping an eye on VKB’s I&T equipment and making sure everything is running smoothly.
• Being the friendly, helpful voice behind our Service Desk – solving problems and saving the day!
• Liaising with users, service providers, and internal teams to keep everything flowing.
• Completing daily tasks on our internal financial systems – on schedule, of course.
• Sharing reports and insights that help us continuously improve I&T services.

Skills Required

• Problem-solver and love getting to the root of issues.
• Good communication skills
• Next-level Client service and support to your fellow VKB teammates.
• Precise, reliable, and cool under pressure.
• You don’t just do the job – you make it better every day!

Other Information

• The company can expire jobs at any time at their own discretion.
• VKB Group and/or its subsidiary companies will use any personal data collected through the job opportunities section of this website for recruitment purposes only and, should your application be successful, for purposes connected with your employment.
• VKB Group is an equal opportunity employer. VKB Group’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to VKB Group’s Employment Equity & Transformation Strategy. VKB Group actively supports the recruitment of People with Disabilities
• Things to take note of when applying through our Career Portal.
• Use Google Chrome when accessing the portal
• Clear copy of your CV in either PDF or Word
• The CV should not have handwriting on the document
• NB! Only Submit your CV on the Upload CV section of the application form and not a PDF that includes other documents such as ID, Driver’s License and other documents. The application form will make provision for the candidate to upload supporting documents.
• When uploading profile picture, make sure the minimum size uploaded is 300 x 300px