Hygiene Operations Supervisor

Sanitech a division of WACO Africa; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A services company in hygiene operations is seeking a Hygiene Operations Supervisor in Durban. The role involves managing service operations, coordinating technician schedules, ensuring compliance with health and safety standards, and maintaining client relationships. Candidates should have a Matric qualification and 2-3 years of experience in hygiene services or facility management. This position is essential for ensuring service quality and client satisfaction.

Qualifications

• At least 2-3 years' experience in hygiene services or facility management.
• Supervisory or coordination experience preferred.

Responsibilities

• Plan, schedule, and monitor hygiene services for all clients as per contractual agreements.
• Ensure timely dispatch and routing of hygiene technicians/installers.
• Monitor stock levels of hygiene consumables and equipment.
• Act as the primary point of contact for client queries and complaints.
• Coordinate hygiene technicians and installers, ensuring adherence to schedules.

Skills

Knowledge of health and safety regulations

Supervisory experience

Experience in hygiene services or facility management

Valid driver’s licence

Education

Grade 12 / (Matric)

Job description

We are seeking a Hygiene Operations Supervisor

The Hygiene Operations supervisor is responsible for managing day-to-day hygiene service operations, ensuring that all consumables, equipment, and services are delivered according to Service Level Agreements (SLAs). The role involves coordinating service schedules, managing technicians, ensuring compliance with health and safety standards and maintaining strong client relationships.

What We’re Looking For

• Grade 12 / (Matric).
• At least 2-3 years' experience in hygiene services or facility management.
• Supervisory or coordination experience preferred.
• Knowledge of health and safety regulations.
• Valid driver’s licence

Key Responsibilities:

• Service Coordination & Scheduling
• Plan, schedule, and monitor hygiene services for all clients as per contractual agreements.
• Ensure timely dispatch and routing of hygiene technicians/installers.
• Track job cards, site visits, and service completion reports.
• Consumable & Equipment Management
• Monitor stock levels of hygiene consumables and equipment.
• Ensure correct allocation and issuance of products as per client SLA.
• Conduct regular audits on stock usage and equipment condition.
• Client Service & Relationship Management
• Act as the primary point of contact for client queries and complaints.
• Conduct regular follow-ups to ensure customer satisfaction.
• Escalate unresolved issues to the Hygiene Service Manager.
• Staff Supervision & Support
• Coordinate hygiene technicians and installers, ensuring adherence to schedules.
• Monitor staff performance, attendance, and service quality.
• Conduct training on hygiene protocols and product usage.
• Compliance & Quality Control
• Ensure all hygiene services comply with health, safety, and environmental standards.
• Maintain up-to-date documentation and reports.
• Administration & Reporting
• Prepare daily, weekly, and monthly operational reports.
• Track and report on SLA compliance, consumable usage, and client feedback.
• Handle administrative tasks such as invoices, purchase orders, and job cards.

Key Performance Measurables:

• Route optimization.
• Missed services deep cleaning hygiene.
• Service Request- all service requests closed off (within 48 hours.
• Utilization of vehicles.
• Vehicle stock.
• Consolidate Environmental stats.
• SLA compliance rate.
• Client satisfaction and complaint resolution.
• Stock accuracy and wastage control.
• Service schedule adherence.
• Technician productivity and performance.