Hybrid Sage X3 Development Specialist | Expert Support

Sage; Johannesburg; Hybrid; ZAR 600,000 - 900,000; Full time

Job summary

Sage in Johannesburg seeks a Sage X3 Development Specialist to empower customers by solving complex X3 issues and sharing expert knowledge with colleagues, partners and clients.

This hybrid role requires three days on-site per week at our Johannesburg office. You will maintain expert Sage X3 knowledge, lead knowledge-sharing initiatives, understand customer needs, and manage X3 source code requests via Jira, including on-site and remote site rescues with a focus on results.

Qualifications

• Sage X3 expertise (technical and functional).
• Experience delivering customer-focused support and solutions.
• Experience using Jira to manage code requests.

Responsibilities

• Maintaining and advancing your expert-level knowledge of Sage X3 (both technical and functional).
• Creating and leading knowledge-sharing initiatives such as technical documentation and webinars.
• Developing a deep understanding of customer needs to deliver tailored support and solutions.
• Managing and processing X3 source code requests via Jira.
• Leading on-site and remote "site rescues" to resolve critical issues.
• Providing exceptional customer service with a strong focus on results and resolution.

Skills

Sage X3 expertise

Customer-focused problem solving

Tools

Jira

Job description

Sage in Johannesburg seeks a Sage X3 Development Specialist to empower customers by solving complex X3 issues and sharing expert knowledge with colleagues, partners and clients.

This hybrid role requires three days on-site per week at our Johannesburg office. You will maintain expert Sage X3 knowledge, lead knowledge-sharing initiatives, understand customer needs, and manage X3 source code requests via Jira, including on-site and remote site rescues with a focus on results.