Hybrid Saas Customer Engagement Manager (Hr Tech)

Shl; Pretoria; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Executive bonus structure

Relocation assistance may be offered

Job summary

IQVIA in Centurion, South Africa seeks a Senior Human Resources Business Partner (HRBP) to align HR strategies with regional business goals across Africa. You will provide strategic guidance to managers, lead HR transformation projects, and ensure compliant, efficient HR services in a complex matrix organization.

You will partner with leaders on people initiatives, drive change, and deliver analytics-driven insights to support decision-making.

Qualifications

• Bachelor's degree in HR, Business Administration, or related field; Master’s preferred.
• 5+ years of HR experience with a blend of generalist and specialist roles.
• 2+ years of HR leadership experience at Africa level; strong employment law knowledge.

Responsibilities

• Partner with business leaders to align HR initiatives with global strategies and local priorities.
• Provide strategic HR advisory to managers on organizational effectiveness and change management.
• Lead HR projects driving efficiency and standardisation across Africa.
• Oversee HR data reporting and analytics to deliver actionable insights for senior management.

Skills

HR strategy

Stakeholder management

People analytics

Project management

Change management

Education

Bachelor's degree in HR or related field

Master's degree preferred

SHRM/CIPD accreditation

Tools

Excel

PowerPoint

HRIS systems

Job description

Centurion, South Africa
Full time
R

Job Overview

The Senior Human Resources Business Partner (HRBP) is a mature, dynamic, proactive, and solutions-driven professional who plays a critical role in aligning HR strategies with business unit goals. This role bridges the global HR agenda with local business needs within the specified business unit, providing expert guidance to managers and employees, and ensuring the delivery of high-impact HR solutions. As a key driver of transformation, the HRBP will lead initiatives to enhance efficiency, standardize processes, and deliver first-class HR services across our teams in Africa.

This role requires exceptional interpersonal skills and a collaborative approach, strong project management capabilities, and a results-oriented mindset. Working within a complex, matrixed global organization, the HRBP will, together with other team members, lead local and regional HR initiatives, manage projects with precision, and serve as a trusted advisor to business leaders.

Success in this role requires the ability to take charge, drive implementation, and foster strong relationships at all levels of the organization.

Key Responsibilities

• Partner with business leaders to develop and execute HR initiatives that combine global HR strategies with local business priorities.
• Actively participate in key people-related decisions, anticipating challenges and addressing people issues proactively.
• Provide HR knowledge and strategic advice to support execution of business projects and organizational initiatives.
• Provide hands‑on support to managers on key people processes, including performance management, team development, change management and resource planning.
• Handle complex HR data reporting, leveraging advanced Excel skills and an analytical mindset to deliver actionable insights and support data-driven decision-making.
• Lead and implement projects that drive HR efficiency, transformation, and process standardization across the businesses in Africa.
• Ensure HR services, policies, and systems are practical, relevant, and aligned with business needs and compliance requirements in African countries.
• Collaborate with HR colleagues to develop and refine policies and introduce innovative ways of working.
• Work collaboratively with HR Centers of Excellence (CoEs) and Shared Service Centers on projects.
• Lead and oversee end-to-end Employer of Record (EOR) service delivery across Africa, ensuring seamless onboarding, lifecycle management, and off‑boarding of contractors.
• Ensure full compliance with local labour laws, tax regulations, and statutory requirements across all operating countries, mitigating legal and financial risk.
• Drive standardisation, efficiency, and continuous improvement of EOR processes, enhancing service quality, turnaround times, and client satisfaction.
• Collaborate with business stakeholders, HR teams, and external partners to optimise delivery models and align to commercial objectives and client needs.
• Provide strategic coaching and advice to managers on organizational effectiveness, team dynamics, and leadership development.
• Advise, challenge, and coach Business Managers on people-related processes, including performance management, team and personal development, career path planning, resource planning and restructuring needs.
• Support managers in navigating organisational change, ensuring employee alignment and minimal disruption.
• Act as a role model for the HR function, driving best practices and ensuring alignment across HR processes and policies, ethics and compliance.
• Provide hands‑on support in driving the BBBEE agenda, ensuring alignment with regulatory requirements and organisational goals.
• Actively contribute to new initiatives, sharing lessons learned from previous HR projects and interventions.
• Demonstrate strong knowledge of local labour laws, CCMA processes, and employee relations (ER) matters, ensuring compliance and effective resolution of workplace issues.
• Use HR KPIs and metrics to identify opportunities for improvement and develop clear, actionable plans to address them.
• Provide regular reports and analyses to senior management, highlighting trends and recommendations.
• Lead employee engagement initiatives to align staff interests with business objectives, leveraging insights from employee surveys to enhance engagement strategies.
• Ensure clear and effective HR communication, managing local employee engagement campaigns and aligning them with global HR messaging.
• Build and sustain strong relationships with business leaders, employees and HR colleagues, ensuring alignment across teams and functions.
• Take the lead on HR initiatives and projects while effectively collaborating with others in authority and across departments.
• Be a role model for positivity, responsiveness, and professionalism, fostering a collaborative and solutions-oriented work environment.
• Contribute positively to healthy team culture by acting professionally and ethically, proactively avoiding unhealthy team dynamics.
• Lead HR projects with a focus on efficiency, transformation and measurable results.
• Manage multiple priorities and deliverables effectively, ensuring timely and high-quality outcomes.
• Use HR metrics and insights to inform decision-making and drive continuous improvement.

Qualifications and Skills

• Education: Bachelor's degree in Human Resources, Business Administration, or a related field. A Master's degree is preferred.
• Professional HR accreditation (e.g., SHRM, CIPD) is a plus.
• 5+ years of experience in HR, with a blend of generalist and specialist roles.
• 2+ years of experience in managing HR function at an Africa level.
• Proven expertise in aligning HR strategies with business objectives.
• Strong knowledge of employment legislation (e.g., EE, BBBEE) and best practices.
• Proven expertise in managing business change, process improvement and HR transformation projects.
• High proficiency in Excel and Power Point, good visual data representation skills.
• Strategic thinking and problem‑solving skills.
• Deep understanding of HR processes, organisational effectiveness, and employee engagement strategies.
• Advanced coaching and counselling capabilities and stakeholder management abilities.
• Proficiency in HR data analytics, reporting, and PowerPoint presentations.
• In‑depth knowledge of local employment legislation (EE, BBBEE) and HR best practices.
• Exceptional verbal and written communication skills, with the ability to influence and inspire at all levels. Good presentation skills.
• High level of discretion, confidentiality, and attention to detail.
• Proven expertise in designing and facilitating wellbeing programs and initiatives.
• Experience with performance management, leadership development and change management.
• Comprehensive knowledge of Africa local labour laws, SA specific CCMA processes, ER matters, and the ability to resolve complex workplace issues effectively.
• Strong proficiency in Excel and an analytical mindset, with experience in managing complex data reporting and providing actionable insights.
• Strong capability to work effectively within a global, matrixed organization, balancing multiple priorities and stakeholders.
• Dynamic Leadership: Ability to take charge, inspire confidence, and drive implementation while collaborating effectively with others.
• Proactive Problem‑Solving: Strong solutions‑driven mindset with the ability to anticipate challenges and act decisively.
• Interpersonal Excellence: Exceptional communication, relationship‑building and influencing skills, with a positive and professional demeanor and growth mindset.
• Project Management: Strong ability to manage multiple priorities, execute projects efficiently and deliver measurable results.
• Resilience and Adaptability: Responsive, flexible and capable of thriving in a fast‑paced, dynamic environment, open to feedback and ready to accept assistance from others.
• Cultural Sensitivity: Ability to navigate diverse cultural contexts and ensure inclusivity and equity in all HR initiatives.

Benefits

• Highly competitive salary and executive-level bonus structure.
• Comprehensive medical, pension and risk benefit coverage.
• Significant opportunities for career advancement and leadership development.
• A dynamic and results-oriented work environment.
• Relocation assistance may be considered for exceptional candidates.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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