Hybrid Customer Care Specialist — Calm, Solution‑Driven Support

Placements24

Bloemfontein

Hybrid

ZAR 180,000 - 300,000

Full time

7 days ago

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Benefits offered by this job

Competitive salary bonuses

Hybrid work arrangement

Health insurance

Paid training and development

Supportive team environment

Job summary

Placements24 in Bloemfontein is seeking a compassionate and efficient Customer Care Specialist to join our team. You will be the first point of contact for customers seeking assistance, inquiries, or support, and your primary goal is to provide outstanding service and resolve issues effectively.

This role emphasizes building customer loyalty and maintaining our reputation for excellent service within the Free State region.

Qualifications

Previous experience in a customer service or call center environment is preferred.
Excellent communication, active listening, and problem-solving skills.
Proficiency in using computer systems and CRM software.
Ability to remain calm and professional, especially during challenging customer interactions.
Adaptability to learn new products, services, and procedures quickly.

Responsibilities

Handle inbound customer inquiries via phone, email, and potentially social media channels.
Provide accurate information about products, services, and policies.
Resolve customer complaints and issues efficiently, escalating when necessary.
Document all customer interactions and resolutions accurately in the company's database.
Identify customer needs and assist in improving the overall customer experience.
Follow communication procedures, guidelines, and policies to ensure consistency.