Hybrid (Business Consultant & Account Manager) – Mpumalanga

Connect Group South Africa; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading service provider in South Africa is looking for a motivated individual to drive business growth by negotiating deals and managing customer relationships. You will be instrumental in promoting cash management solutions and building a robust pipeline of opportunities. Strong negotiation skills and experience in sales are essential. The role involves managing expectations and ensuring customer satisfaction across various products and services by the company.

Qualifications

• Experience in business development and closing deals.
• Ability to negotiate with decision makers.
• Strong understanding of cash management solutions.

Responsibilities

• Consult and negotiate deals with business owners.
• Source and promote Connect Group offerings.
• Manage key relationships and customer expectations.

Skills

Negotiation

Relationship management

Sales

Customer service

Job description

Main purpose of position

The development of business growth opportunities by actioning the strategic goals of the organization and delivering a premium class service to our customers and potential customers.

Key performance areas

• Consult, negotiate, and progress deals across all four products to signing with decision makers/business owners
• Source viable opportunities to promote the Connect Group Offering, securing required quote output, and building a pipeline with business owners/decision makers
• Secure meetings with decision makers currently in the market for a cash management solution
• Secure meetings with decision makers under contract with competitors for future pipeline
• Understand prospects' business requirements to provide the correct Connected solution and negotiate objections
• Sell our end-to-end solutions and their benefits
• Build a healthy pipeline on the CRM system (Core Suite)
• Bring in new business to exceed targets across Card Connect, Kazang Connect, Capital Connect, and Cash Connect
• Manage and retain relationships with key industry influencers
• Grow opportunities via referrals, events, and tradeshows
• Fully understand the Connect Group offering to ensure client satisfaction
• Assist in transitioning relationships post-installation to the Account Manager/Hybrid
• Manage customer expectations after signing up for a Connected Product
• Report activity daily via Core Suite and report server
• Manage ongoing promotions, campaigns, and strategic decisions
• Keep prospects informed of product developments/services
• Conduct monthly site visits
• Maintain an accurate customer database and call cycle
• Handle ad hoc requests as needed

Manage the customer portfolio to ensure:

• Manage BTV vs. Actual BTV monthly/quarterly/annually
• Reduce inactive device utilization
• Limit technical call-outs through effective training
• Begin renewal negotiations at 12 months before contract expiry
• Inform customers of changes and new services
• Ensure clients are trained on settlement processes and online portals
• Collaborate with Finance on escalated queries
• Respond to customer queries within 24 hours and resolve within 48 hours
• Continuously train and upskill customers
• Train clients on escalation processes for technical issues, CIT escalations, settlement/reconciliation, and support channels

Number of positions available: 1
Commencement date: Immediately
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