Hybrid (Business Consultant & Account Manager) – Limpopo

Connect Group South Africa; Limpopo; On-site; ZAR 300,000 - 600,000; Full time

Job summary

A leading company in Limpopo, specializing in cash management solutions, seeks a motivated business development professional to drive growth. The role involves consulting with business owners, negotiating deals, and ensuring customer satisfaction. Immediate commencement available for suitable candidates.

Qualifications

• Proven ability to negotiate and close deals.
• Strong understanding of customer needs and business solutions.

Responsibilities

• Manage and retain relationships with key industry influencers.
• Source viable opportunities to secure required quote output.
• Conduct monthly site visits of current tiers.

Skills

Negotiation

Customer Relationship Management

Sales Strategy

Job description

Main purpose of position

The development of business growth opportunities by actioning the strategic goals of the organization and delivering a premium class service to our customers and potential customers.

Key performance areas

• Consult, negotiate, and make progress on deals across all four products to the point of signing with decision makers/business owners.
• Source viable opportunities to promote the Connect Group Offering to secure required daily/weekly/monthly quote output and build a solid pipeline of opportunities with business owners/decision makers.
• Focus on securing meetings (confirmed with decision makers) where the business is currently in the market for a cash management solution.
• Focus on securing meetings (confirmed with decision makers) that are currently in contract with a competitor and should form part of your future pipeline.
• Strive to understand your prospects' business requirements to effectively provide the correct Connected solution and negotiate past objections.
• Sell our end-to-end solution and the benefits thereof.
• Build up a healthy pipeline of opportunities on the CRM system (Core Suite).
• Bring in new business to exceed daily, weekly, monthly, quarterly, and annual targets across Card Connect, Kazang Connect, Capital Connect, and Cash Connect.
• Manage and retain relationships with key industry influencers.
• Grow your opportunities via referral business, events, and tradeshows.
• Fully understand the Connect Group offering to best consult with your prospect base and ensure maximum client satisfaction once the client is converted.
• Assist in transferring the relationship post-installation to the Account Manager/Hybrid managing the customer thereafter.
• Manage prospects' expectations post-signup of a Connected Product.
• Manage all activity and reporting via Core Suite and report server daily to effectively manage your prospect base.
• Manage ongoing promotions, campaigns, and strategic decisions within the prospect base.
• Keep the prospect base informed of any changes or new product developments/services within Connect Group.
• Conduct monthly site visits of current month’s tiers.
• Maintain an accurate customer database and call cycle.
• Handle ad hoc requests as required.

Manage The Customer Portfolio Allocated To You By Ensuring

• Manage declared BTV to Actual BTV processed monthly, quarterly, and annually.
• Reduce customers not utilizing devices to a fully active portfolio.
• Limit technical call-outs by ensuring efficient switch-on training and ongoing training with device users/sites.
• Begin renewal negotiations at 12 months remaining on the current contract.
• Keep customers informed of changes or new products/services.
• Ensure understanding of the settlement process and train clients on instant access and online portals like Webflo.
• Collaborate with Finance on escalated queries.
• Provide feedback and resolve customer queries promptly, acknowledging emails within 24 hours and resolving within 48 hours.
• Continuously train and upskill customers.
• Train clients on the escalation process for technical issues, CIT escalations, settlement/reconciliation queries, and support channels.

Number of positions available: 1
Commencement Date: Immediately
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