Human Resources Operations Manager

Samsung South Africa; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in the tech industry is seeking an HR Operations Manager in Johannesburg. This individual will play a vital role in overseeing HR processes, compliance, and policy implementation while leading a team to enhance HR operations. The ideal candidate should possess a strong background in South African labour laws and have significant experience in HR management.

Qualifications

• 5-8 years of experience in HR operations or generalist role.
• Experience managing HR compliance and audits.
• Strong leadership and team development.

Responsibilities

• Manage HR operations including onboarding and compliance.
• Drive operational efficiency and HR service delivery.
• Generate HR reports and support strategic planning.

Skills

Knowledge of South African labour laws

Project management

HRIS and payroll systems proficiency

Analytical skills

Interpersonal skills

Leadership abilities

Change management

Education

Bachelor’s degree in Human Resources Management

Postgraduate qualification or HR certification

Tools

Workday

Sage

Job description

(This is a Contract Role)

The HR Operations Manager plays a strategic and operational role in ensuring the smooth and efficient functioning of HR processes across the organization. Responsible for overseeing core HR services such as payroll, employee data management, HR systems, compliance, and HR policy implementation, this role ensures that HR practices align with company goals, South African labour laws, and best practices. The role also supports employee lifecycle management and contributes to continuous improvement across HR functions.

Key Responsibilities:

HR Operations Management

• Oversee day-to-day HR operations including contracts, onboarding, terminations, leave administration, and employee records.
• Manage HRIS (Workday) and ensure accurate, confidential, and compliant employee data management.
• Drive operational efficiency across HR processes and support automation/digitisation where applicable.

Compliance and Risk

• Ensure compliance with South African labour legislation (BCEA, LRA, EE Act, Skills Development Act, POPIA, etc.).
• Lead HR audits and ensure risk mitigation controls are in place.
• Maintain compliance with company policies, HR regulations, and governance frameworks.

HR Policy and Procedures

• Develop, review and implement HR policies and SOPs in alignment with local labour laws and organizational culture.
• Serve as a point of contact for policy-related queries and escalations.

Employee Relations Support

• Support line managers in resolving workplace issues and promoting a positive employee experience.
• Participate in disciplinary, grievance, and performance management processes where needed.

Reporting and Analytics

• Generate HR reports and dashboards (headcount, turnover, leave trends, etc.) for management reporting.
• Use data to support decision-making and strategic HR planning.

Key Competencies and Skills:

• Strong knowledge of South African labour laws and HR compliance frameworks
• Excellent organizational and project management skills
• HRIS and payroll system proficiency (e.g., Sage, Workday)
• Analytical and problem-solving skills
• High attention to detail and confidentiality
• Excellent interpersonal and communication skills
• Strong leadership and team development abilities
• Change management capabilities

Qualifications:

• Bachelor’s degree in Human Resources Management, Industrial Psychology, or related field
• Postgraduate qualification or HR certification (e.g., SABPP, IPM) is advantageous

Experience:

• 5–8 years of experience in a generalist or HR operations role, with at least 2–3 years in a management or supervisory capacity
• Experience working in a medium to large organization, preferably across multiple locations or regions
• Proven track record of managing HR compliance, audits, and systems implementation