Human Resources Officer

TELUS Digital; Wes-Kaap; On-site; ZAR 400,000 - 550,000; Full time

Job summary

A leading company seeks an HRBP Officer to facilitate HR processes and improve team member engagement at their Wes-Kaap location. The role involves ensuring compliance with HR policies, managing grievances, and supporting career development initiatives. Ideal candidates will have a Bachelor’s Degree in HR or related fields, 2-3 years of supervisory experience, and a passion for fostering a positive workplace environment.

Qualifications

• 2-3 years HR or Operations experience in a supervisory role.
• Knowledge of at least two HR processes like talent acquisition and performance management.
• Excellent communication skills, fluency in English.

Responsibilities

• Handles team member grievances and conducts in-house investigations.
• Advises leaders on policy compliance and addresses HR issues.
• Prepares management reports to support decision-making.

Skills

Project Management

Change Management

Legal Compliance Awareness

Presentation Skills

Facilitation Skills

Education

Bachelor’s Degree in Psychology

Bachelor’s Degree in Human Resources

Bachelor’s Degree in related field

Tools

MS Office

Job description

Overview:

• The HRBP Officer handles team member grievances and conducts in-house investigations to ensure due process and security of tenure. Advises leaders on policy compliance and addresses labor-related HR issues through corrective and preventive measures. Conducts administrative hearings, investigations, and represents TIP in initial conciliation meetings and labor disputes.
• Conducts career counseling sessions to broaden team members' career development perspectives.
• Engages with managers to implement HR policies related to performance management, employee engagement, diversity, recognition, and talent management. Supports program events ensuring policy adherence.
• Assists leaders in implementing engagement action plans and presents results of Pulsecheck and similar initiatives.
• Prepares management reports (e.g., attrition) to support decision-making.
• Coordinates with HR teams on issues requiring immediate attention, asks critical questions, and develops sound resolutions for complex problems.
• Conducts HRBP learning sessions for new leaders and team members, documents minutes, and supports action plans. Represents HRBP in committees and site-wide initiatives on change management, policy communication, and implementation.
• May be assigned as a junior project prime, working closely with project leaders, recommending policy updates, and providing technical HR solutions.
• Supports program management, ensuring alignment with organizational and global directions.

Required Skills and Qualities (Technical):

• Bachelor’s Degree in Psychology, Human Resources, or related field.
• 2-3 years HR or Operations experience in a supervisory role, preferably in call centers, customer service, or manufacturing industries.
• Knowledge of at least two HR processes such as talent acquisition, performance management, employee relations, etc.
• Skills in project management, presentation, facilitation, change management, and legal compliance awareness.
• Familiarity with the Philippine Labor Code and proficiency in MS Office applications.

Additional Skills and Qualities:

• Time management, excellent communication skills, fluency in English.
• Customer orientation, supervisory skills, adaptability, problem-solving, strategic influencing, and a passion for growth and innovation.

TELUS Values:

• Customer and community focus
• Embrace change and innovate
• Teamwork and growth together

We are committed to diversity and equitable access to employment opportunities.